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For Companies At a Glance
- Tasks: Support users with desktop tech issues and deploy new technology.
- Company: Join a dynamic team at a leading organisation in Singapore.
- Benefits: Enjoy flexible working options and opportunities for skill development.
- Why this job: Be part of a vibrant culture while making a real impact on user experience.
- Qualifications: No specific qualifications required; just a passion for tech and problem-solving.
- Other info: This is an ongoing contract role with potential for growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community in its Singapore Campus along with the deployment of new technology to the business. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing:
- Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
- Assists in the setup and operation of audio-visual hardware as required by end-user
- Determine appropriate hardware and software based on corporate policy and end-user requirements
- Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
- Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
- Assist in administration and maintenance of technology infrastructure components
- May assist in installation, maintenance, troubleshooting and repair of office telephony system
- Uses corporate incident management system to record and track all support work
- Maintains accurate hardware and software records for corporate assets
Desktop Support Engineer employer: Hexaware Technologies
Contact Detail:
Hexaware Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM for imaging tools. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for desktop hardware and software issues. Being able to demonstrate your problem-solving abilities during an interview will show that you're ready to handle the challenges of the role.
✨Tip Number 3
Prepare to discuss your experience with audio-visual hardware setup and support. This is a key part of the role, so having examples ready will help you stand out as a well-rounded candidate.
✨Tip Number 4
Understand the importance of SLAs in IT support. Be ready to explain how you've managed incidents within timeframes in previous roles, as this shows your commitment to customer service and efficiency.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Desktop Support Engineer position. Tailor your application to highlight relevant experience in desktop technology support, troubleshooting, and systems administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience with desktop hardware and software installation, maintenance, and troubleshooting. Mention any specific tools you have used, such as SCCM for deploying desktop devices.
Showcase Soft Skills: Since the role involves responding to incidents and following up with customers, make sure to showcase your communication skills and ability to work under pressure. Provide examples of how you've successfully resolved user issues in the past.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Hexaware Technologies
✨Know Your Technical Stuff
Make sure you're well-versed in the hardware and software you'll be supporting. Brush up on installation, troubleshooting, and repair processes, especially for desktop technology. Being able to discuss specific tools like SCCM will show your expertise.
✨Understand the User's Perspective
Since you'll be dealing with a large user community, it's crucial to empathise with their issues. Prepare to share examples of how you've successfully resolved user problems in the past, demonstrating your customer service skills.
✨Familiarise Yourself with Incident Management
Get to grips with incident management systems, as you'll need to record and track support work. Be ready to explain how you prioritise incidents and ensure timely responses, showcasing your organisational skills.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling a critical support issue or managing multiple requests at once. Practising these scenarios can help you articulate your thought process and problem-solving abilities effectively.
