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- Tasks: Provide emotional support and guidance via a 24/7 helpline, conducting assessments and structured counselling.
- Company: Join a leading health and wellbeing network making a positive impact on over 15 million lives.
- Benefits: Enjoy hybrid work options, generous holiday, private medical insurance, and monthly incentives like weekends away!
- Why this job: Be part of a Sunday Times 'Best Places to Work' organisation with a focus on career development.
- Qualifications: Must have a diploma in Counselling, 150 hours of experience, and be a registered BACP member.
- Other info: Free breakfast every Monday and social sessions with free food on Fab Fridays!
The predicted salary is between 25000 - 27500 £ per year.
£30,000-33,000 FTE
Various shift patterns from part-time to full-time.
Hybrid or office based position
Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hours can be counted towards BACP accreditation.
Day to Day Responsibilities:
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing 'In the moment support' to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies:
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- 12 months post qualification experience
- Registered member of the BACP or equivalent (or COP booked)
- Relevant telephone experience
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
- High level of organisational ability; ability to work to tight deadlines and targets
- Good communication and customer service skills
Desirable Skills and Competencies:
- Accredited with the BACP or eligible for the accreditation process
- EAP experience
- Experience of working within a target driven environment
Employee Benefits:
- BACP (or equivalent) membership and accreditation paid for
- BACP CBD Hub
- Up to £70 per month for supervision
- Monthly incentives such as weekends away!
- 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Cycle to work scheme after 6 months and successful completion of probationary period
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Discounted glasses/contact lenses prescription
EAP Counsellor employer: The Portfolio Group
Contact Detail:
The Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Counsellor
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals seeking support through EAP services. Understanding common issues can help you demonstrate your empathy and readiness to provide effective solutions during interviews.
✨Tip Number 2
Network with professionals in the counselling field, especially those who have experience in EAP settings. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your approach to telephone and video counselling. Be ready to share examples of how you've successfully supported clients remotely, as this is a key aspect of the EAP Counsellor role.
✨Tip Number 4
Research the company’s values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their positive impact on mental health.
We think you need these skills to ace EAP Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your counselling qualifications, relevant experience, and skills that align with the EAP Counsellor role. Emphasise your diploma level 4 in Counselling and any post-qualification experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the EAP sector. Mention specific experiences where you provided emotional support or worked under pressure, as these are key aspects of the role.
Highlight Relevant Skills: In your application, focus on your communication skills, ability to work with distressed individuals, and your organisational abilities. Mention your proficiency in MS Office and any relevant telephone counselling experience.
Showcase Continuous Development: Demonstrate your commitment to professional growth by mentioning any additional training, workshops, or memberships (like BACP) that you have pursued. This shows the employer that you are dedicated to your career progression.
How to prepare for a job interview at The Portfolio Group
✨Showcase Your Counselling Skills
Be prepared to discuss your counselling techniques and how you approach different situations. Highlight your experience with various presenting issues, especially those involving distressed individuals, as this is crucial for the role.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with clients in the past.
✨Familiarise Yourself with Solution Focused Approaches
Since the role involves providing 'in the moment support', brush up on solution-focused techniques. Be ready to explain how you would apply these methods during a counselling session.
✨Research the Company and Its Values
Understand the ethos of the organisation you're applying to. Familiarise yourself with their employee assistance programme and be prepared to discuss how your values align with theirs, particularly in terms of making a positive difference in people's lives.
