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- Tasks: Help customers over the phone with digital banking services and resolve their queries.
- Company: Join Teleperformance, a certified great workplace in the UK, dedicated to customer excellence.
- Benefits: Enjoy 28 days holiday, career development, and discounts on travel and utilities.
- Why this job: Be part of a supportive team, make meaningful connections, and grow your skills in banking.
- Qualifications: Great communication skills, curiosity, and some financial services experience preferred.
- Other info: Full-time role with a start date of January 6, 2025; no remote work available.
The predicted salary is between 19000 - 26000 £ per year.
Customer Service Specialist Teleperformance certified as a great place to work UK in 2024! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. This role is an onsite role, work from home is not available. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. Start Date : 6 January 2025 Salary : £23,795.20 per annum (£11.44 per hour) Location : Kilmarnock PLEASE NOTE THAT THIS IS NOT A WORK FROM HOME ROLE Shifts : Monday to Sunday between 7.00 am and 9.30 pm Training : 2.5 weeks Contract : Full Time Permanent (40 hours per week) Background Checking : Right to Work in the UK Criminal Record Check Credit Check Any other associated checks 3 year employment history check **Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training** What you’ll be doing Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking which can bring challenge and reward. Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them. Working with fabulous colleagues across our contact centres so customers always have the right person to speak to. We need you to have Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. Great communication skills with a natural ability to engage and build rapport with lots of different personalities. A flexible and positive working approach to suit customer needs and business demands. Genuine enthusiasm to work with your team to achieve collective goals in a timely way. A digital first mindset that will help us achieve companywide expectations and brand growth. A caring, positive attitude with a genuine desire to exceed our customers’ expectations. We’d love you to have … Working knowledge of Microsoft Office applications Some financial services experience. Knowledge of banking products Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within. Our Benefits On-line recruitment process, with potential job offer within 24 hours Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too! 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Length of Service and monthly recognition awards Opportunities for career development and progression Employee welfare support with free access to our Mental Health Employee Assistance programme Pension Scheme Something Extra Discounted holidays, flights and hotels Discounted utility bills Cineworld tickets – Up to 55% off Virgin Trains – 20% off Virgin Experience Days – 20% off 25% off O2 and 20% of EE Mobile Contracts Sony – 20% off Mobile Phones Ray-Ban – 20% off
Customer Service Representative - Virgin Money(CYBG) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Virgin Money(CYBG)
✨Tip Number 1
Familiarize yourself with Virgin Money's digital services and banking products. Understanding their offerings will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on building rapport and understanding different personalities, as this is crucial for a Customer Service Representative role.
✨Tip Number 3
Be prepared to discuss your flexibility and positive attitude in handling customer needs. Think of examples from your past experiences where you adapted to meet challenges and exceeded expectations.
✨Tip Number 4
Research Teleperformance and its commitment to customer service excellence. Showing that you align with their values and understand their mission can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative - Virgin Money(CYBG)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Representative at Virgin Money. Highlight your ability to handle inbound calls, resolve customer queries, and provide excellent service in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service and any knowledge of banking products. Emphasize your communication skills and any previous roles that required a digital-first mindset.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the importance of customer satisfaction. Mention specific examples of how you've successfully engaged with customers in the past.
Highlight Relevant Skills: In your application, make sure to highlight skills such as insatiable curiosity, flexibility, and a positive attitude. These traits are essential for the role and should be evident in your written communication.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns with the company's commitment to delivering outstanding customer experiences.
✨Demonstrate Your Communication Skills
Since the role requires great communication skills, practice articulating your thoughts clearly and confidently. Be prepared to engage in a mock conversation during the interview to showcase your ability to build rapport with different personalities.
✨Highlight Your Digital Mindset
Discuss your familiarity with digital services and how you've used technology to solve problems in previous roles. This will show that you have the digital-first mindset that the company is looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare by thinking of specific scenarios where you had to resolve customer issues quickly and effectively, demonstrating your ability to make in-the-moment decisions.
