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- Tasks: Join our team as an In Room Dining Coordinator, managing orders and ensuring guest satisfaction.
- Company: The Connaught Hotel is a prestigious 5-Star hotel in Mayfair, known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, family-friendly policies, health support, and exclusive discounts.
- Why this job: Be part of a renowned hotel with a focus on career growth and memorable experiences.
- Qualifications: Previous experience in a similar role and excellent communication skills are essential.
- Other info: Flexible hours and opportunities for internal promotions await you!
The predicted salary is between 30000 - 42000 £ per year.
In Room Dining Coordinator
IN ROOM DINING at The Connaught Hotel
Competitive salary, service charge and fantastic benefits
We are looking for a talented and passionate In Room Dining Coordinator to join the In Room Dining department at the award-winning 5-Star deluxe Connaught Hotel.
Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélne Darroze at The Connaught and Londons only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.
As In Room Dining Coordinator you will play a key role in supporting the In Room Dining and Butler department to ensure an efficient and smooth running of the daily operation. You are responsible in managing telephone calls, dispatching orders from guests and following up communication to ensure excellent guest satisfaction.You will also have a great knowledge of hotel information and food and beverage menus.
You will be an excellent team player and have excellent communication and customer service skills. You will have pride and attention to detail in your work. You will be flexible, able to use your initiative and organise your activities well. You will be a natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels. We anticipate that the ideal candidate will have worked in within a similar environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme Introduce a Star where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight* stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Childrens Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
AMRT1_UKCT
In Room Dining Coordinator employer: The Connaught
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Coordinator
✨Tip Number 1
Familiarize yourself with The Connaught Hotel's unique offerings, such as its Michelin-starred restaurant and Aman Spa. This knowledge will help you stand out during conversations and show your genuine interest in the establishment.
✨Tip Number 2
Highlight your previous experience in a similar environment, especially in roles that required excellent communication and customer service skills. Be ready to share specific examples of how you've contributed to guest satisfaction in past positions.
✨Tip Number 3
Demonstrate your ability to work well under pressure by discussing any relevant experiences where you successfully managed multiple tasks or handled challenging situations. This will showcase your organizational skills and flexibility.
✨Tip Number 4
Prepare to discuss your approach to teamwork and building relationships within a hospitality setting. Share examples of how you've collaborated with colleagues to enhance the overall guest experience.
We think you need these skills to ace In Room Dining Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the In Room Dining Coordinator position. Understand the key responsibilities and required skills, such as excellent communication and customer service abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or similar roles. Emphasize your skills in managing orders, communication, and teamwork, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Connaught Hotel's values. Mention specific experiences that demonstrate your ability to excel in the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the In Room Dining Coordinator role.
How to prepare for a job interview at The Connaught
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion for providing excellent service and how you can contribute to the unique atmosphere at The Connaught.
✨Demonstrate Communication Skills
As an In Room Dining Coordinator, strong communication skills are essential. Prepare examples of how you've effectively communicated with guests and team members in previous roles, showcasing your ability to build relationships and ensure guest satisfaction.
✨Highlight Attention to Detail
The role requires a keen eye for detail. Be ready to discuss situations where your attention to detail made a difference in service quality or operational efficiency. This will show that you take pride in your work and understand the importance of precision in a luxury environment.
✨Familiarize Yourself with the Menu
Before the interview, take time to research The Connaught's food and beverage offerings. Being knowledgeable about the menu will not only impress your interviewers but also demonstrate your commitment to providing exceptional service to guests.
