Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer calls and correspondence, ensuring top-notch service and timely resolutions.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal development.
- Why this job: Be a key player in enhancing customer satisfaction while developing valuable skills.
- Qualifications: Strong communication skills and attention to detail are essential; experience with Excel is a plus.
- Other info: Work 37.5 hours a week with occasional weekend shifts; perfect for balancing studies.
The predicted salary is between 16200 - 19800 £ per year.
Role Purpose: To deliver a first-class experience to match the product by managing customer calls and correspondence in line with the Customer Relations Hub vision and philosophy. To develop effective working relationships and be a role model to both internal and external colleagues, demonstrating core business values.
Demonstrating an understanding of the business, facilitating the resolution of complex tasks and cases, whilst managing costs in the most customer-centric way.
Duties:
- Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.
- Receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with the company's products.
- Build up and continuously update individual specialist knowledge in relation to the company's products, strategy and relevant regulatory compliance e.g. FCA, GDPR.
- Continually develop technical knowledge of smart products and services, ensuring the ability to provide technical support to customers on these topics.
- Build relationships with the Centres and involve them in all matters relating to their customers.
- Ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced.
- Facilitate own development to ensure up to date on processes and procedures across all channels.
- Demonstrate levels of quality in all interactions across all channels, demonstrating expectations through all training and documentation.
- Be a role model for the company operations, demonstrating the business values at all times.
- Achieve set KPIs consistently:
- Answer 95% of calls within 10 seconds.
- Answer 95% of incoming calls.
- Deal with quick wins within 24 hours.
Skills/Knowledge/Experience:
- Strong communication skills.
- Proven track record on ability to influence.
- Attention to detail - Producing high quality results in all assumed activity.
- PC Literate - in particular good Excel skills.
- Ability to deal with challenging customers and dealers to reach positive outcomes.
- Vested interest in all platforms and their development and progress.
- Time Management - Ability to manage own time and workload effectively and efficiently.
Salary up to £27,000 per year, shift requirements will fall within opening hours of Monday - Friday 08:00 - 18:00, Saturday 09:00 - 13:00 (1 weekend in 4) - 37.5 hours per week on average (some weeks will be 35 some 40).
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Assistant employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the specifics of what you’ll be supporting will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling challenging customer interactions, which is a key part of the job.
✨Tip Number 3
Research common customer service KPIs and think about how you would meet or exceed them. Being able to discuss these metrics during your interview shows that you understand the expectations of the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Assistant role. Emphasise your strong communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've handled challenging situations or provided excellent service in the past.
Showcase Technical Skills: Since the role requires technical knowledge of smart products and services, include any relevant technical skills or experiences in your application. Highlight your proficiency in Excel and any other software that may be beneficial for the role.
Demonstrate Problem-Solving Abilities: In your application, provide examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle complex tasks and your commitment to delivering a first-class customer experience.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle challenging customer situations. Prepare by thinking of specific instances where you managed difficult interactions or complaints, highlighting your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company's Products
Research the company's products and services thoroughly. Being knowledgeable about what they offer will not only impress the interviewer but also allow you to answer questions more confidently and show your vested interest in the role.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in customer service. During the interview, provide examples of how you've ensured high-quality results in your previous roles. This could include double-checking information or following up on customer queries to ensure satisfaction.
