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- Tasks: Support vulnerable tenants with housing management and ensure tenancy sustainability.
- Company: Outward has 50 years of experience empowering vulnerable people in London.
- Benefits: Enjoy 25 days annual leave, a Learning & Development Programme, and a Cycle-to-Work Scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing management and excellent organisational and customer service skills required.
- Other info: Full-time role with a commitment to diversity and equal opportunities.
The predicted salary is between 27000 - 37000 £ per year.
Contract: Full Time Permanent
Salary: £32,900.00
Location: Hale Village Tottenham Hale
About Outward
Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.
About the Role
Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach, some new ideas, and commitment to providing services that support our client groups?
Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community, and develop as individuals. We provide innovative and responsive housing, care, and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people, and people with mental health support needs across North and East London.
Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short-term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.
As a Tenancy Management Officer, you will be expected to ensure that a comprehensive, sensitive, and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants, and a commitment to sustaining tenancies wherever possible. You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts, and work with the Income Management Team to ensure that rent arrears are kept to a minimum. The successful candidates will also have excellent organisational, administrative, and IT skills, and a commitment to excellent customer service. This role is available as a full-time post of 38 hours per week.
Benefits
- 25 days annual leave (excluding Bank Holidays)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Employee Assistance Programme (Health Assured)
- Pension Scheme and Death in Service Benefit
How to Apply
If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.
The closing date for all applications is on the 06th April 2025 however it is only an indicative date. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing, and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Tenancy Management Officer employer: Outward Housing
Contact Detail:
Outward Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Management Officer. Understanding the nuances of housing management, especially in relation to supporting vulnerable tenants, will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to tenancy management. This can provide insights into current challenges and best practices, which you can discuss in your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed tenancy issues in the past. Be ready to share specific instances where you've dealt with anti-social behaviour or supported tenants in maintaining their tenancies.
✨Tip Number 4
Research Outward's values and mission. Understanding their commitment to empowering vulnerable individuals will allow you to align your answers with their ethos, demonstrating that you're a good cultural fit for the organisation.
We think you need these skills to ace Tenancy Management Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Tenancy Management Officer. Tailor your application to reflect how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: In your cover letter, clearly outline your motivation for applying and how your skills match the role. Highlight specific achievements that demonstrate your ability to manage tenancies and support vulnerable individuals.
Update Your CV: Ensure your CV is up-to-date and tailored to the position. Include relevant experience in housing management, customer service, and any specific skills mentioned in the job description, such as organisational and IT skills.
Follow Application Instructions: When submitting your application, make sure to combine your CV and cover letter into one document as specified. Also, include the job title and your name in the subject line to ensure your application is processed correctly.
How to prepare for a job interview at Outward Housing
✨Show Your Passion for Supporting Vulnerable People
Make sure to express your genuine interest in working with vulnerable populations. Share any relevant experiences or stories that highlight your commitment to empowering individuals and promoting their independence.
✨Demonstrate Your Housing Management Knowledge
Be prepared to discuss your understanding of housing management principles, especially in relation to supported housing services. Highlight any previous experience you have in managing tenancies, dealing with anti-social behaviour, or conducting property inspections.
✨Highlight Your Organisational Skills
As a Tenancy Management Officer, strong organisational skills are crucial. Provide examples of how you've effectively managed multiple tasks or projects in the past, ensuring that you can handle the demands of the role efficiently.
✨Prepare Questions for the Interviewers
Show your enthusiasm and engagement by preparing thoughtful questions about the role and the organisation. This could include inquiries about their approach to tenant support or how they measure success in tenancy management.
