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- Tasks: Join our Customer Service team and assist customers with their inquiries.
- Company: We're a leading insurance company focused on customer satisfaction.
- Benefits: Enjoy a starting salary of £23,500, hybrid work options, and career progression.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Training includes classroom learning and hands-on coaching for the first six weeks.
The predicted salary is between 21000 - 28000 £ per year.
Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Representative to join our Customer Service department! Training: The first four weeks will involve both theoretical and experiential learning in the classroom. Then, in weeks five and six, you will move to Academy, where you will apply your learning and begin to assist our customers with the support of our knowledgeable coaches. Hours: 37.5 Hours per week, a Monday to Sunday rotational shift pattern between the hours of 08:00 – 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00 Salary: Starting £23,500 plus benefits and the opportunity for further salary progression. Location : Our fantastic Leicester office, which is in the city centre and only a short walk from the train station. A chance to work in a hybrid way ; once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you usually only need to be in our Leicester office once a week and work remotely the other days. You can always opt to work from the office more frequently if that suits you better. Your Role: As a member of our Customer Service team, you’ll be handling inbound calls from customers who are interested i…
Customer Representative (Customer Service) employer: Hastings Direct Careers
Contact Detail:
Hastings Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative (Customer Service)
✨Tip Number 1
Familiarize yourself with the insurance industry and common customer service practices. Understanding the basics of insurance will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being clear and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Research our company culture and values. Showing that you align with our mission and are enthusiastic about contributing to our team can make a strong impression during the selection process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the rotational shift pattern. Highlighting your willingness to adapt to different schedules can demonstrate your commitment to the role.
We think you need these skills to ace Customer Representative (Customer Service)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Representative position. Understand the responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience or skills that relate to handling customer inquiries and providing support. Use specific examples to demonstrate your capabilities.
Show Enthusiasm for Learning: Since the role involves training and development, express your eagerness to learn and grow within the company. Mention any relevant training or courses you've completed that showcase your commitment to professional development.
Tailor Your Application: Customize your cover letter to reflect why you are specifically interested in this position and how you align with the company's values and goals. This personal touch can make a significant difference.
How to prepare for a job interview at Hastings Direct Careers
✨Understand the Insurance Industry
Familiarize yourself with basic insurance concepts and terminology. This will help you answer questions confidently and demonstrate your interest in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to empathize with customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and career progression opportunities. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. Practice common customer service scenarios to demonstrate your problem-solving skills and ability to think on your feet.
