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- Tasks: Join our team as a Service Centre Operative, managing service requests and ensuring customer satisfaction.
- Company: KBS Maritime is a dynamic joint venture supporting the Royal Navy at HM Naval Base Portsmouth.
- Benefits: Enjoy 25 days holiday, enhanced pension, life assurance, and discounts on various services.
- Why this job: Be part of an innovative environment that impacts national defence while developing your career.
- Qualifications: Strong communication skills and experience in customer service or administration are essential.
- Other info: Apply by 27th June 2025 for a chance to join a passionate and energetic team.
The predicted salary is between 24000 - 36000 £ per year.
Location: Portsmouth (HM Naval Base)
Service Area: Service Delivery, O & M
Hours of Work: 37 Per week (Permanent)
What You’ll be doing:
The Service Centre Operative role sits within the Service Delivery Help Desk Team, and is a customer facing role responsible for receiving service requests, taking requests by a varied means of communication (phone, email etc.), and managing service requests by way of prioritisation, scheduling and sentencing work.
You’ll form part of an energetic workforce, that will require a proactive approach in chasing up on existing jobs using the CAFM system, communicating with team leaders in regard to progress updates and provide any relevant feedback to the customer in effective timeframes.
You’ll Have:
As a strong team player, you’ll be used to using a variety of systems (CAFM and MS Office desirable) within a customer service or customer focused role previously/currently and be able to showcase exercised judgment when dealing with an array of different stakeholders. Lastly, you’ll be able to evidence strong collaboration skill, champion KBS Maritime values and have experience delivering a wide range of administration activity.
About you:
Ideally, you’ll be able to communicate effectively and confidently, with tact and diplomacy at all levels with proven experience with internal and external customers. With highly efficient prioritisation and confident engagement, you’ll be fluid in approach, to meet the demand of KPI requirements and feedback is expedited in a streamlined way.
Essentially, you’ll be results orientated with a willingness to drive performance and have excellent interpersonal skills to meet the demand of the role. Listening skill is also highly desirable to ensure customer service levels are continually met, and you’ll offer flexibility and determination when driving at key tasks.
You’ll get:
- A competitive salary
- 25 days holiday plus bank holidays
- Enhanced pension scheme
- Life assurance
- Access to our internal benefits and discounts programme for all colleagues
- Cycle to work scheme
- Group income protection
- Flexible parental benefits (if applicable)
- Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position.
- Continued professional career development
- Kudos reward opportunities (internal achievements scheme)
- Occupational Health & Wellbeing Services
- 50% off entry into the Historic Dockyard
Application process:
Applicants are urged to apply prior to the advertising closing date of Friday 27th June 2025 with a view of interviews scheduled to commence week commencing Monday 30th June 2025. For all queries, please contact the Recruitment Team in the first instance who will advise accordingly.
About Us:
At KBS Maritime, we're not just another company – we're an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty's Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy.
With almost two-thirds of the Royal Navy's surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that's unlike any other.
By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK's National Defence and Security. But it's not just about the work – at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.
Contact Detail:
KBS Maritime Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Operative
✨Tip Number 1
Familiarise yourself with the CAFM system and MS Office, as these are essential tools for the Service Centre Operative role. Consider taking online courses or tutorials to boost your confidence and proficiency in these systems.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you become more comfortable in handling various customer interactions.
✨Tip Number 3
Research KBS Maritime and their values to understand their culture better. This will help you align your responses during interviews and demonstrate that you are a good fit for their team.
✨Tip Number 4
Prepare examples of how you've successfully prioritised tasks and managed multiple requests in previous roles. Being able to share specific instances will showcase your ability to handle the demands of the Service Centre Operative position.
We think you need these skills to ace Service Centre Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your familiarity with systems like CAFM and MS Office, as well as your ability to manage service requests effectively.
Craft a Strong Cover Letter: In your cover letter, showcase your communication skills and ability to work collaboratively. Mention specific examples of how you've successfully prioritised tasks and engaged with customers in previous roles.
Highlight Key Skills: Focus on essential skills mentioned in the job description, such as interpersonal skills, listening abilities, and results orientation. Use concrete examples to demonstrate how you've applied these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at KBS Maritime Ltd
✨Showcase Your Customer Service Skills
As a Service Centre Operative, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences and how you've effectively handled requests or complaints. Use specific examples to demonstrate your communication skills and ability to manage expectations.
✨Familiarise Yourself with CAFM and MS Office
Since the role involves using systems like CAFM and MS Office, it’s beneficial to brush up on these tools before the interview. If you have experience with similar software, be ready to explain how you used them to improve efficiency or manage tasks.
✨Demonstrate Your Teamwork Abilities
This position requires strong collaboration skills. Think of instances where you worked as part of a team to achieve a goal. Highlight your ability to communicate effectively with colleagues and how you contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and prioritisation skills. Prepare for scenarios where you might need to manage multiple requests or handle a difficult customer. Practising your responses can help you articulate your thought process clearly during the interview.
