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- Tasks: Support vulnerable asylum seekers with advice and guidance through calls and face-to-face interactions.
- Company: Migrant Help is a leading charity supporting migrants in the UK since 1963, promoting equality and inclusion.
- Benefits: Enjoy flexible working hours, enhanced leave options, and access to employee discounts and wellbeing support.
- Why this job: Join a passionate team making a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and experience in diverse settings are essential; computer proficiency is a must.
- Other info: This role offers potential for permanent placement after a fixed-term contract.
Migrant Help are currently looking for an Outreach Adviser to join our committed outreach team, homebased (Covering Nottinghamshire and Derbyshire) on a fixed term contract, there will be a potential for the role to be made permanent or to be extended. In return, you will receive a competitive salary of £28,639 - Increasing to £32,612 following successful completion of a 6 months probation period.
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
The Outreach Adviser role:
Part of the Outreach team, the Outreach Adviser is a client focused role which forms part of our Advice, Issue Reporting and Eligibility (AIRE) service at Migrant Help. You will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.
If you are an excellent communicator, have the ability to diffuse difficult situations without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!
Key responsibilities of our Outreach Adviser:
- Assisting clients with applications for Asylum Support and Move on Services
- Signposting clients to specialised support where required
- To manage a caseload offering appropriate support in a designated timeframe
- Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
- Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
- Provide Advice and Guidance to Asylum Seekers as required
- Provide signposting and make referrals to other services as appropriate
Skills and experience we are looking for in our Outreach Adviser:
- Excellent interpersonal skills/ability to communicate with diverse groups
- Experience working in a multi-disciplinary and multi-cultural environment
- Proven ability to prioritise and work on your own initiative whilst respecting boundaries
- Ability to work flexibly on own initiative and as part of a team as required
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 1st April 2025
If you are interested in becoming our new Outreach Adviser, please click 'APPLY' today. We look forward to hearing from you.
Outreach Adviser employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Adviser
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Outreach Adviser role. Understanding the specific tasks, such as assisting clients with Asylum Support applications and managing a caseload, will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Highlight your interpersonal skills and experience working in diverse environments. Prepare examples of how you've effectively communicated with various groups, as this is crucial for the role and will set you apart from other candidates.
✨Tip Number 3
Research Migrant Help's values and mission. Being able to articulate how your personal values align with theirs will show your genuine interest in the organisation and its goals, making you a more appealing candidate.
✨Tip Number 4
Prepare for potential scenarios you might face in the role, such as diffusing difficult situations with clients. Practising your responses can help you feel more confident during the interview process and demonstrate your problem-solving abilities.
We think you need these skills to ace Outreach Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Outreach Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable asylum seekers. Use specific examples from your past experiences to demonstrate your excellent communication skills and ability to work in diverse environments.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work that involved client support, case management, or working within multi-disciplinary teams. Make sure to include any relevant qualifications or training.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Outreach Adviser role.
How to prepare for a job interview at Migrant Help
✨Show Your Communication Skills
As an Outreach Adviser, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively with diverse groups during the interview. Share examples of how you've successfully navigated difficult conversations or diffused tense situations.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in multi-disciplinary and multi-cultural environments. This role requires a strong understanding of the challenges faced by asylum seekers, so share specific instances where you've provided support or guidance in similar contexts.
✨Demonstrate Your Organisational Skills
The role involves managing a caseload and keeping accurate records. Be ready to talk about how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised and ensure compliance with standards.
✨Align with Their Values
Migrant Help values equality, diversity, and inclusion. Research their mission and be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their commitment to these principles can set you apart from other candidates.
