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- Tasks: Perform maintenance on ATMs, handle hardware issues, and provide excellent customer service.
- Company: Join a dynamic team focused on cutting-edge technology in the financial sector.
- Benefits: Enjoy competitive pay, a company van, fuel card, and potential contract extensions.
- Why this job: Gain hands-on experience in tech while working independently in a fast-paced environment.
- Qualifications: Previous field service experience and a full UK driving license are essential.
- Other info: Flexible weekend shifts may be required; perfect for those seeking a challenge!
Location: Edinburgh, Bristol, Swindon, South London, Birmingham
Contract Duration: Minimum 2-month contract with potential extension to 3-4 months
Salary: £160 pay Inside IR35
Overtime Hourly Rate: £18.83 per hour
Working Hours: Monday to Friday (On-call weekends may apply)
Working Day: 8.5 hours per day, 30 minute unpaid lunch
Key Responsibilities:
- Perform first-line maintenance tasks on ATM machines, including card machine swaps and printer calls
- Handle hardware issues related to terminals and printers
- Service up to 5 calls per day
- Van and fuel card provided
Requirements:
- Previous experience in field service or similar technical roles such as Electrotechnical, ATM, and EPOS machines
- Excellent customer service and communication skills
- Ability to work independently and follow established processes
- Must be flexible for weekend on-call shifts if required
- Full UK driving license
- Clear DBS
What We Offer:
- Competitive pay: £160 per day / £18.83 per hour
- Van, fuel card, and stock provided
- Working in a fast-paced, dynamic environment
- Opportunity for contract extension based on performance
How to Apply:
Please submit your CV to the Concept team, or give us a call.
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer ATM / IT
✨Tip Number 1
Familiarise yourself with the specific types of ATM and IT equipment you'll be working on. Understanding the common issues and maintenance tasks can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, demonstrating your ability to handle customer queries and issues effectively will be crucial.
✨Tip Number 3
Be prepared to discuss your previous field service experience in detail. Highlight specific examples where you successfully resolved technical issues or improved service efficiency.
✨Tip Number 4
Show your flexibility regarding on-call shifts. Being open about your availability for weekend work can make you a more attractive candidate for this position.
We think you need these skills to ace Field Service Engineer ATM / IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, particularly with ATMs or similar technical equipment. Emphasise your customer service skills and any previous roles that required independent work.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job requirements. Mention your flexibility for weekend on-call shifts and your ability to handle hardware issues, showcasing how you meet the company's needs.
Highlight Technical Skills: In your application, clearly outline any technical skills related to ATM maintenance, such as troubleshooting and repair of electronic devices. This will demonstrate your capability to perform first-line maintenance tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for a role that involves technical responsibilities.
How to prepare for a job interview at Concept
✨Showcase Your Technical Skills
Make sure to highlight your previous experience with field service roles, especially with ATMs and EPOS machines. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with clients, emphasise your customer service skills. Share examples of how you've effectively communicated with customers and resolved their issues in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues you might encounter with ATMs and how you would approach fixing them while maintaining a positive customer experience.
✨Prepare for Flexibility Questions
Given the on-call weekend shifts, be ready to discuss your availability and flexibility. Show that you understand the demands of the role and are willing to adapt to meet the company's needs.
