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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving their energy queries and providing top-notch support.
- Company: Join an award-winning energy supplier dedicated to affordable and sustainable solutions for businesses.
- Benefits: Enjoy competitive pay, bonuses, training, and a supportive team environment with career growth opportunities.
- Why this job: Make a real impact in the energy sector while developing your skills in a dynamic workplace.
- Qualifications: Strong communication skills and a customer-focused attitude; previous experience is a plus.
- Other info: This role is office-based in Greater Manchester, perfect for those looking to grow in a vibrant company.
Consult Energy are working with an award-winning business energy supplier committed to providing affordable, reliable, and sustainable energy to businesses across the country. Their customer-focused approach ensures that they always put customers first and strive to deliver outstanding service. They are currently looking for a motivated and passionate Customer Service Advisor to join the team.
Role Overview:
As a Customer Service Advisor, you will be the first point of contact for customers, providing exceptional support and resolving queries related to their energy services. You will be responsible for offering expert advice, troubleshooting issues, processing requests, and ensuring that every customer interaction is positive and efficient.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Resolve a variety of customer queries, including billing, account changes, and technical issues.
- Provide clear and accurate information about products, services, and tariffs.
- Handle complaints effectively, working to resolve them and maintain customer satisfaction.
- Process account changes, payments, and refunds accurately and in a timely manner.
- Stay up to date with company policies, industry regulations, and energy-saving tips to support customers effectively.
- Work collaboratively with team members and other departments to ensure smooth operations.
- Strive for first-call resolution and meet KPIs for customer satisfaction and efficiency.
Key Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Previous customer service experience, ideally in a fast-paced or call centre environment.
- Ability to remain calm and professional under pressure.
- A positive attitude and willingness to learn and develop.
- Basic knowledge of energy industry processes and terminology is a plus.
- Proficient in using computer systems and Microsoft Office Suite.
What’s on Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive training and ongoing development opportunities.
- A supportive and inclusive team environment.
- Pension scheme.
- Opportunities for career progression within a growing company.
Location – This is an office based role in Greater Manchester.
If you’re passionate about delivering exceptional customer service and want to make a positive impact in the energy sector, we’d love to hear from you! We are an equal opportunity employer and welcome applications from all backgrounds.
Customer Service Advisor employer: VIQU Energy Limited
Contact Detail:
VIQU Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the energy industry and its terminology. Understanding key concepts will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for handling various customer inquiries and complaints effectively during the interview.
✨Tip Number 3
Research the company’s values and customer service approach. Being able to align your answers with their mission will show that you are a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving abilities and customer-centric mindset. These anecdotes will be valuable during the interview to showcase your skills.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like communication, problem-solving, and any knowledge of the energy sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer queries or improved customer satisfaction in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Research the Company: Familiarise yourself with Consult Energy's values and services. Mentioning their commitment to sustainability and customer focus in your application can show that you align with their mission.
How to prepare for a job interview at VIQU Energy Limited
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or complaints.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service situations. Prepare by thinking of examples that highlight your problem-solving skills and customer-centric approach. This will show that you can remain calm and professional under pressure.
✨Familiarise Yourself with the Energy Sector
Having a basic understanding of energy industry processes and terminology can set you apart. Research common terms and current trends in the energy sector to demonstrate your interest and knowledge during the interview.
✨Emphasise Team Collaboration
The role requires working collaboratively with team members and other departments. Be ready to discuss how you have worked effectively in a team setting in the past, and how you can contribute to a supportive and inclusive team environment.
