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- Tasks: Assist residents and visitors at the front desk, providing top-notch service.
- Company: Join a prestigious 5* luxury residential apartment complex in Central London.
- Benefits: Earn £14.50 per hour with weekly pay and flexible shifts.
- Why this job: Be part of a dynamic team delivering exceptional guest experiences in a luxury setting.
- Qualifications: Previous experience in customer service and good English skills required.
- Other info: Immediate start available; full training on IT systems provided.
We are recruiting for a Guest Service Assistant to join the team at this luxury residential apartment complex in Central London. This is a long-term temporary position, working through our agency. An immediate start is available.
As a Guest Service Assistant, you will be working in a team based at the front desk, providing a 5* hotel style service to all residents and visitors. Working 5 days out of 7, on a rota basis, shift times are mainly 7am - 3pm or 3pm - 11pm. Very occasional night working required to cover holidays. 40 hours per week and weekly paid.
Main responsibilities are:
- Based at the front desk, assisting residents and visitors with all enquiries
- Offering luggage assistance for all residents and escorting them to the apartments ensuring they are aware of all services offered
- Making bookings for taxis, restaurants, theatre, sightseeing attractions and other requests
- Handle incoming/outgoing mail and parcels
- Maintain an excellent level of communication with all departments
- Ensure a full working knowledge of the apartments and services available at all times
- Update stock levels for all items
- Ensure a personalised service is provided at arrival, during stay and departure
- Complete any shopping requests for residents
- Ensure floor and garage checks are completed during the shift
- Keeping lobby areas clean and tidy at all times
- Ordering daily newspapers and magazines
- Any other tasks as required
Requirements:
- Previous experience in a similar role
- Good level of English
- Well presented and smart appearance
- Computer skills - full training given on IT systems
- Committed to providing high level of customer service
Interested in the Guest Service Assistant role? Please forward your CV. Due to the high levels of applications, we are unfortunately unable to reply to all candidates.
Day Guest Service Assistant employer: Prime Agency Recruitment
Contact Detail:
Prime Agency Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of high-end clientele can set you apart. Research common services offered in 5* hotels and be ready to discuss how you can provide that level of service.
✨Tip Number 2
Practice your communication skills. As a Guest Service Assistant, you'll need to interact with residents and visitors frequently. Role-play scenarios with friends or family to enhance your ability to handle various enquiries and requests smoothly.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues for customers. Be prepared to share these during any interviews or discussions.
✨Tip Number 4
Network within the hospitality industry. Attend local events or join online forums related to luxury service roles. Making connections can lead to valuable insights and potentially even referrals for the position.
We think you need these skills to ace Day Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially in hospitality or similar environments. Emphasise any previous roles where you provided a high level of service, as this is crucial for the Guest Service Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to assist guests and handle enquiries effectively.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are essential for the role, so make sure to provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a luxury service environment.
How to prepare for a job interview at Prime Agency Recruitment
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a customer, highlighting your problem-solving skills and attention to detail.
✨Dress to Impress
Since this role requires a smart appearance, make sure to dress professionally for the interview. A polished look not only shows that you take the opportunity seriously but also aligns with the luxury environment of the apartments.
✨Know the Company and Its Services
Research the luxury residential apartments and understand the services they offer. Being knowledgeable about the company will allow you to answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult guests or managing multiple requests at once. Practising these scenarios can help you articulate your thought process and showcase your ability to remain calm under pressure.
