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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its supportive culture.
- Benefits: Enjoy flexible working, competitive salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a fun, tech-savvy environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth, volunteering days, and great team culture await you!
The predicted salary is between 18803 - 19287 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Service Advisor - Work from Home - Immediate Start! employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work from Home - Immediate Start!
✨Tip Number 1
Familiarise yourself with common mobile tech issues and solutions. This will not only boost your confidence during the interview but also show that you have a genuine interest in helping customers with their queries.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you articulate your thoughts clearly and demonstrate your problem-solving abilities, which are crucial for a Customer Service Advisor.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will allow you to answer questions more effectively and show your enthusiasm for the role during any discussions.
✨Tip Number 4
Network with current or former employees of EE on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor - Work from Home - Immediate Start!
Some tips for your application 🫡
Highlight Relevant Skills: Emphasise your problem-solving abilities and any experience with technology or gaming. These skills are directly transferable to the Customer Service Technical role, so make sure to showcase them in your CV and cover letter.
Tailor Your CV: Customise your CV to reflect the job description. Focus on your ability to build relationships and provide excellent customer service. Use specific examples from your past experiences that demonstrate these qualities.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work for EE and how your skills align with their values, particularly in providing support and flexibility.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue, even if it wasn't in a customer service context.
✨Demonstrate Your Tech Savviness
As this position is technical in nature, highlight any experience you have with technology, gaming, or devices. Share specific instances where you've helped someone with tech-related issues, as this will show your ability to relate to customers' needs.
✨Emphasise Your Communication Skills
Effective communication is key in customer service. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can build rapport with customers over the phone, as this is crucial for the role.
✨Express Your Flexibility and Adaptability
Given the flexible nature of the job, convey your willingness to adapt to different situations. Discuss how you manage your time and responsibilities, especially when balancing work and personal commitments, to show that you're a good fit for their supportive culture.
