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For Companies At a Glance
- Tasks: Manage imports and exports, ensuring timely delivery and excellent customer service.
- Company: Join a rapidly growing, privately owned Freight Forwarder based near Heathrow.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a key operations team and make a real impact in logistics.
- Qualifications: Experience in freight forwarding, customs entries, and strong communication skills required.
- Other info: Freightserve has been a trusted name in the industry since 1992.
The predicted salary is between 24000 - 36000 £ per year.
Freightserve recruitment are looking for a Freight Forwarder for a busy privately owned Freight Forwarder that is looking to expand their operation. The company is based in the Heathrow area.
The role is extremely varied, and you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging worldwide solutions by the appropriate method to suit the client’s requirement i.e. air, road, sea and courier. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and receive their goods safely and on-time.
Duties:
- Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, transport bookings, liaising with overseas agents/ customers).
- Airline booking and processing relevant import/ export documentation including AWB’s, CMR’s and BOL’s.
- Submitting Import & Export Customs entries.
- Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients to always deliver excellent customer service.
- Quotations, pricing and invoicing clients.
- Strong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone.
Required Experience:
- Experience in a start to finish role in either imports or exports.
- Customs entry experience (imports or exports).
- Customer service - excellent telephone manner and communication skills.
- Computer literate with Microsoft Word/Excel/ Outlook.
- Highly organised with a systematic approach and detail orientated.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Freight Forwarder employer: Freightserve
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Network with professionals in the freight forwarding industry. Attend local logistics and shipping events or join relevant online forums to connect with people who can provide insights and potentially refer you to job openings.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in freight forwarding. Being knowledgeable about customs procedures and multimodal transport options will make you stand out as a candidate who is proactive and well-informed.
✨Tip Number 3
Consider reaching out directly to the company for an informational interview. Express your interest in the Freight Forwarder position and ask about their operations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Since the role requires excellent communication, demonstrating your ability to handle inquiries professionally can leave a positive impression.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Freight Forwarder. Familiarise yourself with terms like AWB, CMR, and BOL, as well as the importance of customer service in this role.
Tailor Your CV: Highlight your relevant experience in imports and exports, especially any customs entry work. Make sure to showcase your organisational skills and ability to handle multiple shipments simultaneously.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage logistics and provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial in the freight forwarding industry.
How to prepare for a job interview at Freightserve
✨Know Your Freight Forwarding Basics
Make sure you brush up on the fundamentals of freight forwarding, including the different modes of transport (air, road, sea) and relevant documentation like AWBs and BOLs. This knowledge will show your potential employer that you're serious about the role.
✨Demonstrate Customer Service Skills
Since the job involves liaising with clients and ensuring excellent service, be prepared to discuss your previous customer service experiences. Share specific examples where you went above and beyond to meet a client's needs.
✨Showcase Your Organisational Skills
The role requires handling multiple shipments simultaneously, so highlight your organisational skills during the interview. Discuss any tools or methods you use to stay organised and manage your time effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in freight forwarding. Think about challenges you've faced in the past and how you resolved them, as this will demonstrate your problem-solving abilities.
