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- Tasks: Support residents with housing issues and manage a small team at a retirement village.
- Company: ExtraCare Charitable Trust enhances lives for older people through quality retirement villages.
- Benefits: Enjoy 33 days annual leave, gym access, and discounts with the Blue Light Card.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in housing management or customer service; strong communication skills required.
- Other info: Flexible hours with potential for evening and weekend work; apply now to join our mission!
The predicted salary is between 25700 - 30000 £ per year.
ExtraCare Charitable Trust are recruiting for a Senior Housing Assistant at Hughenden Gardens Retirement Village in High Wycombe. Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you.
We are currently looking to recruit a dedicated Senior Housing Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Hughenden Gardens.
Salary: £28,723pa (£14.69 per hour) - PAY AWARD PENDING APRIL 1ST
Hours: 37.5 hours per week. Flexible weekend and evening work will be required, possibly including both early and late working to respond to issues in the location.
Benefits package includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Up to 9% employer pension contribution (5% employee)
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.
What will you do as our Senior Housing Assistant?
- Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
- Provide information, support and advice to residents and help resolve low level neighbour issues
- Check that residents are safe and that the building and the grounds are secure
- Ensure that repairs are completed and health & safety checks are carried out
- Manage Housing Support Assistants and aim to ensure appropriate coverage
- Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
- Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
- Adhere to legal and regulatory requirements for our housing and care obligations.
Our ideal Senior Housing Assistant will have:
- Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
- Excellent communication skills
- Experience of managing or supervising staff
- CIH Level 2 Certificate in Housing Practice, or willing to work towards
Closing Date - going until filled. Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our Senior Housing Assistant. This post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
Senior Housing Assistant in High Wycombe employer: The Extracare Charitable Trust t/a Extracare Ltd
Contact Detail:
The Extracare Charitable Trust t/a Extracare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Assistant in High Wycombe
✨Tip Number 1
Familiarise yourself with the specific challenges faced by older residents in housing situations. Understanding their needs will help you demonstrate your empathy and suitability for the role during any interviews or discussions.
✨Tip Number 2
Network with professionals in the housing management sector, especially those who work with older adults. This can provide you with insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience in managing teams effectively. Highlight specific examples where you've successfully led a team or resolved conflicts, as this is crucial for the Senior Housing Assistant role.
✨Tip Number 4
Research ExtraCare Charitable Trust and their values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the position.
We think you need these skills to ace Senior Housing Assistant in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housing management experience and any supervisory roles you've held. Use specific examples that demonstrate your ability to support residents and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Senior Housing Assistant role. Emphasise your understanding of the challenges faced by residents and how your skills can provide effective support.
Showcase Communication Skills: In your application, highlight your excellent communication skills. Provide examples of how you've successfully resolved issues or provided guidance in previous roles, particularly in housing or customer service.
Demonstrate Commitment to Care: Express your passion for improving the lives of older people. Mention any relevant training or certifications, such as the CIH Level 2 Certificate in Housing Practice, and your willingness to pursue further qualifications.
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare Ltd
✨Showcase Your Housing Experience
Make sure to highlight any previous experience you have in housing management or support. Be prepared to discuss specific situations where you successfully resolved issues for residents, as this will demonstrate your capability for the role.
✨Demonstrate Leadership Skills
Since the position involves managing a small team, be ready to share examples of how you've effectively led or supervised others in the past. Discuss your approach to team dynamics and how you motivate your colleagues.
✨Understand Resident Needs
Familiarise yourself with common challenges faced by residents in retirement villages. During the interview, express your understanding of these issues and how you would provide support and guidance to enhance their living experience.
✨Prepare Questions
Have a few thoughtful questions ready to ask about the role and the organisation. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
