End of Tenancy Property Manager in Edinburgh

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

This is a full-time permanent contract located in our Edinburgh city centre office. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary is £23,500pa.

What the job involves for an End of Tenancy Property Manager:

• Manage the end of tenancy process to a satisfactory conclusion for both landlord and tenant.
• Establish liability for property dilapidations by reviewing end of tenancy reports and discussing with both tenants and landlords.
• Recommend and advise landlords on possible property upgrades and improvements to maximise rental return and ensure the property is maintained to a high standard between tenancies.
• Raise maintenance tickets through the management software, setting deadlines for completion.
• Compile and submit evidence for deposit claims through Safe Deposit Scotland portal.
• Focus on excellent customer service and ensure a satisfactory conclusion to the end of tenancy process for our clients.
• Responsible for ensuring that properties are ready with all work completed for new tenancies.
• Handle customer service complaints and manage them to a satisfactory conclusion.
• Quality control on the inventory & check out reports provided by the Property Manager to ensure high standards are met consistently.
• Ability to work under pressure and be comfortable having difficult conversations.
• An eye for detail to ensure dilapidations at the end of tenancy are allocated correctly.
• Build and manage good client relationships.
• Deliver exceptional customer service and ensure landlord and tenant satisfaction at all times.

We're looking for individuals with qualities such as:

• Ideally previous Property Management experience but not essential.
• Can demonstrate good negotiation/communication skills and be very competent in resolving conflict and potential disputes – both written and verbal.
• Ability to pick up and master new software systems.
• Exceptional customer service skills.
• Personable character with the ability to multitask and perform under pressure.
• Meticulous attention to detail.
• Efficient administration and organisational skills.
• Reliable and process driven.
• Problem solver.
• Confident at relaying information.
• Born multi-tasker with the ability to prioritise.
• Ability to remain calm under pressure and to handle complaints and difficult conversations.
• Track record of meeting deadlines and exceeding client expectations.

You must have the current legal right to work in the UK.

At DJ Alexander, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• Our company socials bring our people together. So, work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!