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- Tasks: Supervise the Service Charge team and manage complex account queries.
- Company: Join Churchill Estates Management, a leading agent in retirement living accommodation.
- Benefits: Enjoy 24 days holiday, free parking, and professional development opportunities.
- Why this job: Be part of a growing team that values trust, respect, and communication.
- Qualifications: A-levels required; supervisory experience preferred but not essential.
- Other info: Experience with Qube is a plus; strong Excel skills needed.
The predicted salary is between 36000 - 60000 £ per year.
Location: Based in Ringwood, BH24 3FA
Hours: 37 per week
About the role
It’s exciting and busy times at Churchill Estates Management (CEM) as we look to expand our friendly Service Charge Accounts Administration team. We are looking to appoint a Service Charge Accounts Supervisor to oversee the Service Charge team, based here in Ringwood. You’ll support the Head of Service Charge, the wider Service Charge team and other stakeholders to ensure the successful completion of Service Charge accounts for retirement developments across the UK.
Working within the Finance department, this role is varied in its responsibilities and will include:
- Supervising a team of accounts administrators and seniors to ensure day to day responsibilities are fulfilled and wider goals of the team are accomplished
- Acting as first point of contact and resolving complex queries about Lodge accounts across the wider team; being a 'subject matter expert'
- Supporting with onboarding and offboarding of Lodges / Developments and their associated accounts.
- Assisting with reliable estimated budgets for developments, liaising with the Regional and Area Management teams out in the field.
- Leading conversations with several direct reports to assist with personal development
About you
For this role, we seek someone with proven experience of working within a Service Charge Accounts team, with the relevant accounting systems, procedures and knowledge of property management. You would ideally have previous supervisory experience, otherwise be looking for this as a next step in your career. You will possess excellent organisation and communication skills, able to multi-task and prioritise workload with strong attention to detail. You’ll love working alongside an office-based team, and, as the Service Charge Accounts Supervisor, you’ll role-model professional attributes such as resilience, self-motivation, enthusiasm and initiative. Experience of Qube would be an advantage. You will be qualified to A-level standard and ideally, Level 3 IRPM. In addition, you will demonstrate excellent keyboard skills and knowledge of Word, Excel and Outlook to an intermediate / advanced standard.
How you’ll be rewarded
- Competitive salary
- Annual holiday entitlement - 24 days, plus Bank Holidays
- Free on-site parking
- Group Personal Pension Plan
- Life Assurance 1 x salary
- Day off on your birthday
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional Subscriptions
- Training Courses
- Professional development
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Locations
Service Charge Accounts Supervisor in Ringwood, Hampshire employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Accounts Supervisor in Ringwood, Hampshire
✨Tip Number 1
Familiarise yourself with the specific accounting systems mentioned in the job description, particularly Qube. Having a solid understanding of this software will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your supervisory experience or your aspirations for a supervisory role during any informal conversations or networking opportunities. This can help you stand out as a candidate who is ready to take on leadership responsibilities.
✨Tip Number 3
Prepare to discuss your experience with service charge accounts and property management in detail. Be ready to share specific examples of how you've resolved complex queries or improved processes in previous roles.
✨Tip Number 4
Showcase your organisational and communication skills by engaging with current employees or industry professionals. This could provide valuable insights into the company culture and expectations, which you can reference during your application process.
We think you need these skills to ace Service Charge Accounts Supervisor in Ringwood, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service charge accounts and supervisory roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the responsibilities listed, such as resolving complex queries or managing a team.
Highlight Relevant Skills: Emphasise your organisational and communication skills in your application. Provide examples of how you've successfully managed multiple tasks and led a team in previous roles.
Showcase Your Knowledge: If you have experience with accounting systems like Qube or knowledge of property management, make sure to include this in your application. It will set you apart as a strong candidate for the position.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Showcase Your Supervisory Skills
As a Service Charge Accounts Supervisor, you'll be overseeing a team. Be prepared to discuss your previous supervisory experience or how you plan to step into this role. Highlight any leadership roles you've held and how you motivated your team.
✨Demonstrate Your Knowledge of Service Charge Accounts
Familiarise yourself with the specifics of service charge accounts and property management. Be ready to answer questions about relevant accounting systems and procedures, especially if you have experience with Qube. This will show that you're not just a fit for the role but also a subject matter expert.
✨Emphasise Communication Skills
Given the role's requirement to resolve complex queries and liaise with various stakeholders, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated in challenging situations or resolved conflicts in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of examples where you've had to multi-task, prioritise workload, or handle difficult situations, and be ready to discuss these during the interview.
