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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and support in a friendly office.
- Company: Join a well-established manufacturing firm with a supportive team atmosphere.
- Benefits: Enjoy a collaborative work environment with a small, dedicated team.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: A background in joinery or carpentry is essential for this role.
- Other info: This position offers a chance to grow within a stable company.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a professional Customer Service professional to oversee Sales and Technical Support for an established manufacturing firm based near Harlow. The chosen candidate will be the first point of contact for customers, ensuring they have a positive experience. This role will be based in a friendly small office environment with a team of four long-term employees plus the director.
Customer Service Coordinator - Joinery/Carpentry background employer: Phillips Grant Associates Ltd
Contact Detail:
Phillips Grant Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Joinery/Carpentry background
✨Tip Number 1
Familiarise yourself with the joinery and carpentry industry. Understanding the products and services offered will help you engage with customers more effectively and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing scenarios with a friend can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network with professionals in the joinery and carpentry field. Attend local trade shows or join online forums to connect with others in the industry, which could provide valuable insights and potential referrals.
✨Tip Number 4
Research the company culture of the firm you're applying to. Understanding their values and work environment will allow you to tailor your approach and show how you would be a great fit for their team.
We think you need these skills to ace Customer Service Coordinator - Joinery/Carpentry background
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a joinery or carpentry context. Emphasise any relevant skills or achievements that demonstrate your ability to provide excellent support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the joinery/carpentry industry. Mention specific experiences that relate to the role and explain why you would be a great fit for the team.
Highlight Technical Knowledge: Since the role involves technical support, ensure you mention any technical knowledge or experience you have in joinery or carpentry. This will show that you can effectively assist customers with their queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Phillips Grant Associates Ltd
✨Know Your Product
Familiarise yourself with the joinery and carpentry products the company offers. Being able to discuss specific products and their features will show your genuine interest and expertise in the field.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Show Team Spirit
Since you'll be working in a small team, emphasise your ability to collaborate effectively. Share experiences that showcase your teamwork skills and how you contribute to a positive office environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and customer service strategies. This not only shows your interest but also helps you assess if the company is the right fit for you.
