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- Tasks: Manage reception, facilities, and ensure a welcoming environment for visitors.
- Company: Join a dynamic team in a vibrant London office focused on excellence.
- Benefits: Enjoy flexible hours, a supportive work culture, and opportunities for growth.
- Why this job: Be the face of the company while ensuring a safe and efficient workplace.
- Qualifications: Strong organisational skills, excellent communication, and basic IT support knowledge required.
- Other info: Full-time role with on-call responsibilities; perfect for proactive individuals.
The predicted salary is between 36000 - 60000 £ per year.
Located at TBA, North Gower Street, London, NW1 2ND. Official working office hours are from 9 am to 5.30 pm, Monday to Friday.
The Front of House & Facilities Manager is responsible for ensuring the smooth operation and presentation of the reception area, as well as managing the overall building facilities. This role serves as the first point of contact for visitors and clients, provides administrative support, and oversees health, safety, and building maintenance tasks.
Specification
- Full time position in the London office
- On call for emergencies outside of regular working hours
- Flexibility of hours to open and close the office when required
- Microsoft Office experience a must including Outlook, Word, PPT and Excel
- A quick learner who can use their initiative
- Confident with a welcoming personality
- Excellent communication and interpersonal skills
- Demonstrate a high attention to detail
- Experience working within a team environment
- Ability to multi-task and prioritise a variety of work
Key responsibilities of the role include:
Reception
- Serve as the initial point of contact for visitors, clients, and contractors, ensuring they are welcomed and announced appropriately
- Manage visitor sign in and front door security, reporting any suspicious activities
- Handle incoming calls, directing them to the appropriate person or taking messages as necessary
- Oversee the reception area’s cleanliness and organisation, including meeting rooms and break-out areas
- Control meeting room calendars and arrange meeting room setups and catering
- Manage office supplies, stationery, kitchen and weekly perishables replenishment
- Maintain records of office expenses and purchases, and coordinate with couriers and 3rd party services
- Perform various administrative tasks such as filing, mail distribution, email correspondence, HubSpot, and updating digital records (e.g., contact lists, birthday calendars, courier logs)
Building/Facilities Management
- Act as the main point of contact for building occupants, ensuring the smooth operation of the building
- Monitor and maintain the building’s condition, equipment, and resources, scheduling and overseeing regular maintenance checks
- Oversee professionals for repairs and maintenance, ensuring work is completed satisfactorily
- Generate quotes for repair and maintenance works and maintain records of building tenants and staff access
- Coordinate communications between building occupants and contractors/3rd parties
- Respond quickly to emergencies and maintain good relations with building tenants and service providers
Health, Safety, and Environment
- Ensure compliance with health and safety policies, maintaining a safe environment (e.g., lighting, lift, signage, PAT tests)
- Assist in emergency plans and evacuation procedures, oversee security, fire prevention, and other safety systems
- Maintain health and safety items (e.g., firefighting equipment, signage, First-Aid boxes) and liaise with cleaners on upkeep
IT Service & Communication Support
- Help to resolve printer issues and liaise with external engineers
- Check and troubleshoot audio visual equipment for meetings
- Assist staff and freelancers with IT issues, log technical issues with IT support, and manage email accounts and mobile devices
- Manage building fob access control system
Operational Admin Support
- Schedule appointments and meetings, assisting with onboarding and off boarding processes
- Source gifts for staff events, help with venue sourcing for parties, and procure branded clothing for events
- Review maintenance reports and invoices for finance
Qualifications
- Strong organisational and multitasking skills
- Excellent communication and interpersonal skills
- Knowledge of health and safety regulations
- Basic IT support skills
Front of House & Facilities Manager employer: TBA
Contact Detail:
TBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Front of House & Facilities Manager. Understanding the nuances of managing reception areas and building facilities will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in similar roles or industries. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've successfully managed visitor interactions or resolved conflicts in previous roles. This will highlight your suitability for being the first point of contact.
✨Tip Number 4
Research health and safety regulations relevant to facilities management. Being knowledgeable about these policies will not only impress us but also show your commitment to maintaining a safe environment.
We think you need these skills to ace Front of House & Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and front of house roles. Emphasise your organisational skills, attention to detail, and any previous experience in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you are the perfect fit for the Front of House & Facilities Manager role. Mention specific skills like your proficiency in Microsoft Office and your ability to handle emergencies.
Highlight Relevant Experience: In your application, focus on past roles where you managed reception areas or building facilities. Include examples of how you ensured safety compliance and maintained a welcoming environment for visitors.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at TBA
✨Showcase Your Communication Skills
As the Front of House & Facilities Manager, you'll be the first point of contact for visitors and clients. Make sure to demonstrate your excellent communication skills during the interview by engaging confidently with the interviewer and articulating your thoughts clearly.
✨Highlight Your Organisational Abilities
This role requires strong organisational and multitasking skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, showcasing your ability to prioritise effectively.
✨Demonstrate Your Initiative
Being a quick learner who can use their initiative is crucial for this position. Share instances where you took the initiative to solve a problem or improve a process in your previous roles, illustrating your proactive approach.
✨Familiarise Yourself with Health and Safety Regulations
Since health and safety compliance is a key responsibility, brush up on relevant regulations and be prepared to discuss how you've ensured safety in previous roles. This will show your understanding of the importance of maintaining a safe environment.
