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- Tasks: Lead a dynamic team to enhance guest experiences and manage hotel operations.
- Company: Join the Royal Society of Medicine, a prestigious organisation dedicated to advancing medical knowledge.
- Benefits: Enjoy competitive salary, career progression, and a vibrant work environment.
- Why this job: Be part of a supportive culture that values customer service and teamwork.
- Qualifications: Must have substantial hotel management experience and a passion for hospitality.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 30000 - 45000 £ per year.
Full time Permanent
Based on site, average 40 hours per week onsite, including shift work, weekends and occasional nights if required
£36,000.00-£37,500.00
Are you currently working as a Front Office/Hotel Manager looking to progress your career? Here at the Royal Society of Medicine we are seeking a highly experienced and motivated hotel manager who can drive occupancy and revenue growth through leading a team and providing excellent guest services. We are looking for a confident, approachable hotel professional who is customer focussed and target driven.
Responsibilities include:
- Manage the Assistant Front Office Manager, front desk, housekeeping and night teams.
- Manage reservations, room allocations, group bookings and the check-in/check-out processes.
- Ensure teams are attentive, friendly, helpful and courteous for a positive guest experience from arrival to departure.
- Monitor occupancy rates, adjust pricing strategies and develop promotional packages to continuously drive income and occupancy.
- Create the invoice, credit ledgers, aged debt and revenue reports with accurate reconciliation with the RSM Finance team.
- Lead the Duty Management Team to remain compliant with key standards and legislation.
- Ensure Health and Safety standards are adhered to, always monitored and complied with.
You will have substantial experience at supervisor or management level in a hotel environment with duty manager responsibilities.
For more information, please see the Job Description.
Closing date for applications: There is no closing date we will be sifting and interviewing candidates as we receive suitable applications.
Interviews: Initial telephone call will be followed by a formal in person interview for successful candidates.
To apply please send your CV and covering letter quoting reference RSM085 to.
The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category. The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website.
Front Office/Hotel Manager employer: Royal Society of Medicine
Contact Detail:
Royal Society of Medicine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office/Hotel Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in hotel management. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 2
Research RSM Domus Medica thoroughly. Understand their values, mission, and recent developments. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to hotel management, such as handling guest complaints or managing team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your leadership skills by providing examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive occupancy and revenue growth, as this aligns with the job's key responsibilities.
We think you need these skills to ace Front Office/Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in areas like team leadership, guest services, and revenue management. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your motivation to join the Royal Society of Medicine. Mention how your skills align with their requirements and how you can contribute to their goals.
Highlight Leadership Experience: Since the role involves managing teams, emphasise your leadership experience. Discuss how you've successfully led teams in previous roles, focusing on your ability to drive performance and enhance guest satisfaction.
Showcase Problem-Solving Skills: Provide examples of how you've handled challenges in a hotel environment, such as managing occupancy rates or resolving guest complaints. This will demonstrate your capability to maintain high standards under pressure.
How to prepare for a job interview at Royal Society of Medicine
✨Showcase Your Leadership Skills
As a Front Office/Hotel Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive occupancy and revenue growth.
✨Demonstrate Customer Focus
This role requires a strong customer focus. During the interview, share experiences where you went above and beyond to ensure guest satisfaction. Discuss how you handle complaints and ensure a positive experience from check-in to check-out.
✨Understand Financial Management
You'll need to manage invoicing, credit ledgers, and revenue reports. Brush up on your financial management skills and be ready to discuss how you've previously handled budgeting, pricing strategies, and revenue growth in a hotel setting.
✨Familiarise Yourself with Health and Safety Standards
Health and safety compliance is crucial in the hospitality industry. Be prepared to talk about your knowledge of relevant legislation and how you've ensured compliance in your previous roles. This will show your commitment to maintaining high standards in the workplace.
