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For Companies At a Glance
- Tasks: Lead a team to success and ensure excellent customer satisfaction.
- Company: Join the UK's largest automotive service and repair business, part of the Halfords family.
- Benefits: Enjoy 5.6 weeks annual leave, discounts, and an uncapped bonus scheme.
- Why this job: Great career progression, training opportunities, and a chance to make a real impact.
- Qualifications: Strong leadership skills, customer satisfaction experience, and a valid driving licence required.
- Other info: We welcome applications from all backgrounds and promote diversity.
The predicted salary is between 31997 - 39720 £ per year.
Overview
Brilliant at leading a team? Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!
Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.
If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!
Salary and Benefits
- £34,203 – £40,823 per annum + bonus
- Average uncapped bonus of £10,800 per year (with potential to earn more)
- 5 days a week
- Earn extra with our refer a friend scheme – T&C’s Apply.
Benefits Include
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
- You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills And Experience
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management.
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written.
- IT Proficient, with the willingness to learn in-house systems.
- Good time management
- A current valid driving licence
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in service and repair. Understanding current trends and customer expectations will help you demonstrate your passion for the sector during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated your team or improved customer satisfaction.
✨Tip Number 3
Research National Tyres and their values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with KPIs and compliance standards. Highlighting your ability to meet targets and maintain high standards will show that you're ready for the responsibilities of a Centre Manager.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, especially in the automotive industry. Use specific examples of how you've delivered high customer satisfaction and met compliance standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your desire to drive business performance. Mention your coaching-based approach to team development and how it aligns with the company's values.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed teams or improved customer satisfaction. Include any experience with KPIs and sales turnover to demonstrate your ability to meet targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Centre Manager role.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching approach and how you’ve developed team members.
✨Demonstrate Customer Focus
National Tyres values customer satisfaction highly. Be ready to discuss specific instances where you've enhanced customer experiences or resolved issues effectively, showcasing your commitment to delivering excellent service.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the automotive industry. Be prepared to discuss how you've met or exceeded sales targets and compliance standards in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face as a Centre Manager and how you would address them.
