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- Tasks: Provide top-notch technical support and customer service in the field.
- Company: Join a company that creates smart solutions for safer environments.
- Benefits: Enjoy a company car, paid travel time, overtime, and generous holiday allowance.
- Why this job: Be part of a growing team focused on customer satisfaction and innovative technology.
- Qualifications: Must have customer service experience and a full UK Driver’s License.
- Other info: Opportunities for bonuses and long service awards after 10, 20, and 25 years.
The predicted salary is between 24000 - 30000 £ per year.
Do you have experience working as a Field Service Engineer? If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues and complaints.
Field Service Engineer
Permanent £28,000-£30,000 (OTE £35,000-£40,000)
Monday – Thursday 08:30-16:30, Friday 08:00-16:00
Blackburn/Burnley & Surrounding Areas
Responsibilities:
- Provide market leading customer service and technical support to all of our customers.
- Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
- Support the focussed returns process, providing timely products/parts back to help identify product failures and allow modifications to be completed.
- Actively promote our additional services and products.
- Seek the opportunity to reduce service costs, by ensuring reduction in parts usage.
- Maintain correct van stock profile.
- Focus on high first-time fix rate.
- Minimise the need for return visits.
- Reduce downtime and improve efficiencies.
- Provide support for complaint escalations.
- Attend product update meetings and refresher training.
- Work with the Regional Lead Engineer to improve customer satisfaction and service efficiency.
Essential Experience/Skills/Qualifications:
- Proven customer service experience.
- Basic knowledge of electrical and communication systems.
- Experience in a field-based role (Full UK Driver’s License).
Company Benefits:
- Company Car & Travel Time Paid.
- Overtime Available & Call Out Pay (1 in 6).
- 25 days holiday plus bank holidays.
- Pension scheme & Death benefit scheme 2 x annual salary.
- Bonus scheme & Long service awards for 10, 20 & 25 years (£50, £150 & £500).
If you feel you’re a good fit for this position, please click ‘apply’.
Field Service Engineer - Blackburn/Burnley employer: Owen Daniels
Contact Detail:
Owen Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Blackburn/Burnley
✨Tip Number 1
Familiarise yourself with the latest technologies and smart solutions in the field of customer service engineering. Being knowledgeable about current trends will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. This can provide you with valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your knowledge of electrical and communication systems. Being able to demonstrate your technical skills confidently can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will illustrate your problem-solving abilities and commitment to customer satisfaction, which are crucial for this role.
We think you need these skills to ace Field Service Engineer - Blackburn/Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer. Emphasise your customer service skills, knowledge of electrical and communication systems, and any field-based roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention how your experience aligns with the responsibilities listed, such as providing technical support and improving customer satisfaction.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to handle customer complaints and support corrective actions.
Highlight Relevant Qualifications: If you have any certifications or training related to electrical systems or customer service, be sure to include them in your application. This can set you apart from other candidates.
How to prepare for a job interview at Owen Daniels
✨Showcase Your Technical Skills
As a Field Service Engineer, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with electrical and communication systems, and provide examples of how you've successfully resolved technical issues in the past.
✨Emphasise Customer Service Experience
This role requires excellent customer service skills. Share specific instances where you've gone above and beyond to assist customers, highlighting your ability to handle complaints and provide effective solutions.
✨Discuss Your Field Experience
Since this is a field-based role, be ready to talk about your previous experiences working in similar positions. Mention any challenges you faced and how you overcame them, as well as your approach to maintaining efficiency and reducing downtime.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about their expectations for the position, opportunities for training, and how they measure success in the role of a Field Service Engineer.
