Service Delivery Director, eCOA

Initially deliver eCOA technical solutions to warm leads in collaboration with Business Development.

Handle the implementation process of the solution.

Grow and build out an entire new eCOA function in collaboration with the CCO and CEO of a disruptor neurological business.

They’re a publicly floated, demonstrated leader in the Neurological and CNS space, providing crucial outcomes support to Pharma, Biotech and CROs as they bring cutting edge Neurological therapies to market.

Having nurtured this outstanding reputation as a Neuro focused leader, their existing clients began indicating a desire for a full eCOA solution, either to be used in combination with their already successful platform, or standalone to it.

As a result, revenue has grown 50% YOY, and a new eCOA iteration with a host of new features is due to roll out soon following further Product Development hires in the last 18 months.

The Business Development team (based in the US) is bringing in a number of contracts across both the core product and their new eCOA platform, and the sales book is looking extremely healthy for the coming year.

What they don’t have though is a service delivery expert. Someone (based remotely in the UK, EU or US) to report to the CCO and:

• Take responsibility for the whole eCOA solution
• Engage with clients
• Work with Business Development in developing and closing opportunities
• Deliver technical sales presentations
• Identify stakeholders and KOLs in the eCOA space
• Input to product teams on new, improved iterations of the eCOA offering
• Build out the whole eCOA solutions team as things grow

Someone with:

• Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond
• Extremely strong exposure to all aspects of eCOA solutions delivery
• Ideally from the perspective of a vendor offering customizable eCOA platforms
• Experience in eCOA software implementation
• A confident communicator with a background in client facing delivery in the space
• Exposure to solution selling in the eCOA space
• Not necessarily directly in sales, but with an overview understanding of requirements and the process
• Former experience in software development or programming would be beneficial, but not essential

Something you’d like to chat about? Please feel free to get in touch with me (Jason) at Zest Medical, or hit apply now and your CV will be reviewed by one of the team here as soon as possible.