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- Tasks: Lead the delivery of eCOA solutions and engage with clients remotely.
- Company: Join a publically floated leader in Neurological and CNS technology, making a real impact.
- Benefits: Enjoy remote work flexibility, competitive salary, and growth opportunities.
- Why this job: Be part of a dynamic team driving innovation in neurological therapies and solutions.
- Qualifications: Experience in eCOA delivery, client engagement, and solution selling is essential.
- Other info: Work closely with CCO and CEO to build a new eCOA function.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Director, eCOA Remote Reference: 2597 (adap)
- Initially deliver eCOA technical solutions to warm leads in collaboration with Business Development
- Handle the implementation process of the solution
- Grow and build out an entire new eCOA function in collaboration with the CCO and CEO of a disruptor neurological business
eCOA isn’t the first product offering for this company; they need a specialist, and we’re hoping that’s where you come in…
What’s the situation?
They’re a publically floated, demonstrated leader in the Neurological and CNS space, providing crucial outcomes support to Pharma, Biotech and CROs as they bring cutting edge Neurological therapies to market.
They’ve built their good name as both a technological disruptor, and a Research driven specialist. Over 1M patients have been treated in combination with their technology, and over 100,000 Research papers have been written across thousands of clinical trials and hundreds of neuro-degenerative and CNS conditions.
Having nurtured this outstanding reputation as a Neuro focused leader, their existing clients began indicating a desire for a full eCOA solution, either to be used in combination with their already successful platform, or standalone to it.
So, they’ve gone away and developed one, tailored to their client’s needs and capable of being customized in a matter of days.
As a result, revenue has grown 50% YOY, and a new eCOA iteration with a host of new features is due to roll out soon following further Product Development hires in the last 18 months.
So why are they looking?
The Business Development team (based in the US) is bringing in a number of contracts across both the core product and their new eCOA platform, and the sales book is looking extremely healthy for the coming year.
What they don’t have though is a service delivery expert. Someone (based remotely in the UK, EU or US) to report to the CCO and:
- Take responsibility for the whole eCOA solution
- Engage with clients
- Work with Business Development in developing and closing opportunities
- Deliver technical sales presentations
- Identify stakeholders and KOLs in the eCOA space
- Input to product teams on new, improved iterations of the eCOA offering
- And as things grow, build out the whole eCOA solutions team.
And who are they looking for?
Someone with:
- Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond
Extremely strong exposure to all aspects of eCOA solutions delivery
- Ideally from the perspective of a vendor offering customizable eCOA platforms
Experience in eCOA software implementation
- A confident communicator with a background in client facing delivery in the space
Exposure to solution selling in the eCOA space
- Not necessarily directly in sales, but with an overview understanding of requirements and the process
Former experience in software development or programming would be beneficial, but not essential
Something you’d like to chat about?
Please feel free to get in touch with me (Jason) at Zest Medical, or hit apply now and your CV will be reviewed by one of the team here as soon as possible.
Privacy notice:
Zest is working as an agency on behalf of this client, and as such, a CV may be needed before full disclosure can be given as to the business or detailed information about the role. All CVs and discussions are treated with absolute confidence, and no information is ever sent to any client with your express consent after speaking with a consultant about the specific role in which you’re interested.
Zest Business Group is ICO registered and GDPR regulated.
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Service Delivery Director, eCOA employer: Zest Business Group Ltd
Contact Detail:
Zest Business Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director, eCOA
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in eCOA solutions. Understanding the current landscape will help you engage more effectively with clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the neurological and CNS space. Attend relevant webinars, conferences, or online forums to connect with potential stakeholders and key opinion leaders who can provide insights and opportunities.
✨Tip Number 3
Prepare to discuss your experience in service delivery and client engagement. Be ready to share specific examples of how you've successfully implemented eCOA solutions and collaborated with cross-functional teams.
✨Tip Number 4
Research the company’s existing eCOA offerings and their unique selling points. This knowledge will allow you to tailor your conversations and show how you can contribute to building out their eCOA function.
We think you need these skills to ace Service Delivery Director, eCOA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Service Delivery Director, eCOA. Familiarize yourself with eCOA solutions and their implementation processes to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in eCOA software implementation and any previous roles that involved client-facing delivery. Showcase your ability to work across various functions from conceptualization to delivery.
Demonstrate Communication Skills: Since the role requires strong communication skills, provide examples in your application that demonstrate your ability to engage with clients and stakeholders effectively. Mention any relevant experiences where you successfully delivered technical presentations.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords related to eCOA solutions and solution selling to ensure your application stands out.
How to prepare for a job interview at Zest Business Group Ltd
✨Understand eCOA Solutions
Make sure you have a solid grasp of eCOA solutions and their implementation processes. Be prepared to discuss your experience with customizable eCOA platforms and how they can be tailored to meet client needs.
✨Showcase Your Communication Skills
As a Service Delivery Director, you'll need to engage with clients and stakeholders effectively. Practice articulating your thoughts clearly and confidently, especially when discussing technical aspects of eCOA solutions.
✨Highlight Collaborative Experience
This role requires working closely with Business Development and product teams. Be ready to share examples of how you've successfully collaborated across different functions to deliver solutions in the past.
✨Prepare for Technical Sales Presentations
Since delivering technical sales presentations is part of the job, practice presenting complex information in a simple and engaging way. Think about how you would pitch the eCOA solution to potential clients.
