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For Companies At a Glance
- Tasks: Join us as a Customer Service Administrator, handling emails, calls, and client details.
- Company: We're a friendly, professional retailer focused on growth and development.
- Benefits: Enjoy a competitive hourly rate, holiday pay, and onsite parking.
- Why this job: This role offers training, potential for creativity, and a chance to go permanent.
- Qualifications: You need strong admin skills, good IT knowledge, and a team player attitude.
- Other info: Immediate start available; perfect for those looking to kickstart their career!
Customer Service Administrator
Location: Speke, Liverpool
Pay Rate: £13 per hour
Hours: Full-time (Monday to Friday)
About the Company
We are a small but growing business based in Speke, committed to delivering exceptional service to our customers. As we expand, we’re looking for a proactive and detail-oriented Customer Service Administrator to join on a temporary basis.
Role Overview
You will be the first point of contact for customers, ensuring queries are handled efficiently and professionally. This role combines administrative tasks with customer service responsibilities, so strong organisational skills and a positive attitude are essential.
Key Responsibilities
- Respond to customer enquiries via phone and email in a timely manner
- Process orders and maintain accurate records
- Update internal systems and databases
- Liaise with other departments to resolve issues
- Provide general administrative support to the team
What We’re Looking For
- Previous experience in customer service or administration, this could be from retail, or hospitality if you do have a strong IT and admin skillset.
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work independently and as part of a team
Please do apply straight away if interested. Interviews will take place in the coming weeks, and this role will start Jan 12th.
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Customer Service Administrator employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you provide better customer service and show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your IT skills, especially with common software used in customer service roles. Being able to demonstrate your proficiency with databases and spreadsheets can set you apart from other candidates.
✨Tip Number 3
Prepare for potential questions about handling customer complaints or difficult situations. Having a few examples ready can showcase your problem-solving skills and customer service experience effectively.
✨Tip Number 4
If you have any marketing experience, think of ways you could contribute creatively to the team. Mentioning this during your interactions can highlight your versatility and eagerness to take on additional responsibilities.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and customer service experience. Use specific examples that demonstrate your ability to handle enquiries and process returns effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and your enthusiasm for the role. Mention any relevant experience in marketing or creative tasks, as this could set you apart from other candidates.
Highlight Relevant Skills: In your application, emphasise your IT skills and your ability to learn new systems quickly. This is crucial for the role, so provide examples of software or databases you have used in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Administrator.
How to prepare for a job interview at Reed
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the demands of the role.
✨Highlight Your Customer Service Experience
Make sure to discuss any previous roles where you provided customer service. Share specific instances where you resolved issues or went above and beyond for a customer, as this will show your commitment to excellent service.
✨Familiarise Yourself with IT Systems
Since good IT skills are required, take some time to research common customer service software or databases. If you have experience with similar systems, be ready to discuss how quickly you can adapt to new technologies.
✨Express Your Interest in Growth Opportunities
Mention your enthusiasm for potential creative tasks like social media or web design. This shows that you're not only interested in the administrative side but also eager to contribute to the company's growth in other areas.
