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For Companies At a Glance
- Tasks: Manage properties and build communities while addressing tenant issues and ensuring safety.
- Company: Join a respected housing provider dedicated to improving residents' lives.
- Benefits: Enjoy flexible hybrid working options and competitive pay rates.
- Why this job: Make a real impact in the community and develop valuable skills in a supportive team.
- Qualifications: Experience in social housing, strong communication skills, and knowledge of housing legislation required.
- Other info: This is a temporary 6-month contract with opportunities for part-time work.
Are you a housing professional ready to step into a fast-paced, high-impact role? We are looking for an experienced Neighbourhood Officer to join a respected housing provider on a 6-month contract, managing a diverse portfolio and making a real difference to residents’ lives.
Key Details:
- Contract Duration: 6 months
- Pay Rate: £14 - £16.80 per hour PAYE
- Patch Locations: Reigate, Dorking, Banstead, Horley
- Portfolio Size: Managing approximately 400-600 properties
- Flexible Working: Hybrid model with part-time options available
The Role:
This isn’t just about overseeing properties - it is about building communities and ensuring residents feel safe, secure, and supported. As a Neighbourhood Officer, you will be the go-to person, handling everything from tenancy compliance to anti-social behaviour interventions. Expect a mix of problem-solving, collaboration, and hands-on estate management as you will be responsible for:
- Handling tenancy management issues such as property neglect, unauthorised alterations, and overcrowding
- Investigating and addressing neighbour disputes, low-level anti-social behaviour & tenancy fraud
- Conducting estate inspections, tenancy audits, and home visits
- Working with key partners, including local authorities, social services & legal teams to find solutions that benefit tenants
- Managing rent queries, tenancy changes, and housing applications
- Assisting with the recovery of abandoned or misused properties
- Responding to resident queries, complaints, and safeguarding concerns
- Attending court hearings when required and liaising with legal teams
We Are Looking For Has/Is:
- Proven experience in a similar role within social housing or local government
- Strong tenancy management and anti-social behaviour resolution experience
- A confident communicator who can liaise effectively with residents, stakeholders, and partner agencies
- Highly organised, proactive, and able to manage complex caseloads independently
- Solid knowledge of housing legislation & welfare reform
- Proficiency in IT & housing management systems
- A full UK driving licence and access to a vehicle for site visits
Why Join Our Housing Team?
- Be part of a dedicated team committed to improving communities
- A hybrid working model with flexibility for part-time arrangements
- Opportunity to make a meaningful impact in the lives of residents
We are looking for candidates who can hit the ground running with minimal training and quickly adapt to the demands of the role. If you are interested, please send your CV, availability, and salary expectations as soon as possible.
Contact Detail:
E-Personnel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the specific housing legislation and welfare reforms relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the complexities of the position.
✨Tip Number 2
Network with current or former Neighbourhood Officers or professionals in social housing. Engaging in conversations can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about past experiences where you've successfully managed tenancy issues or resolved disputes, as these examples will showcase your problem-solving skills.
✨Tip Number 4
Research the specific communities you'll be working with in Reigate, Dorking, Banstead, and Horley. Understanding the local context and challenges will help you connect better with residents and demonstrate your proactive approach.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing or local government. Focus on your tenancy management skills and any specific achievements that demonstrate your ability to handle complex caseloads.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Neighbourhood Officer role. Use specific examples from your past experiences to illustrate how you can contribute to building communities and resolving issues effectively.
Highlight Relevant Skills: Emphasise your communication skills, organisational abilities, and knowledge of housing legislation. Mention your proficiency in IT and housing management systems, as these are crucial for the role.
Show Enthusiasm for the Role: In your application, express your passion for making a difference in residents' lives. Highlight your readiness to adapt quickly and your commitment to improving communities, which aligns with the values of the housing provider.
How to prepare for a job interview at E-Personnel Recruitment
✨Showcase Your Experience
Be prepared to discuss your previous roles in social housing or local government. Highlight specific examples of how you've successfully managed tenancy issues or resolved anti-social behaviour, as this will demonstrate your capability for the Neighbourhood Officer position.
✨Communicate Effectively
As a Neighbourhood Officer, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle resident queries or collaborate with partner agencies.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions during the interview. Prepare by thinking through potential challenges you might encounter in the role, such as neighbour disputes or property neglect, and outline your approach to resolving these issues.
✨Familiarise Yourself with Housing Legislation
Having a solid understanding of housing legislation and welfare reform is crucial. Brush up on relevant laws and regulations before the interview, as this knowledge will help you answer questions confidently and show your commitment to the role.
