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- Tasks: Join our team as an Import Export Agent, managing cargo operations and customer inquiries.
- Company: Be part of a leading global provider of cargo handling services at Heathrow Airport.
- Benefits: Enjoy competitive pay rates from £16.12 to £29.56 per hour with overtime opportunities.
- Why this job: Experience a dynamic work environment with a focus on teamwork and customer service.
- Qualifications: Strong English communication skills and customer service experience are essential.
- Other info: Shift work includes nights and weekends; background checks required for employment.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an experienced Import Export Agent with experience in the Cargo industry to join a leading global provider of cargo handling services at Heathrow Airport.
HOURS: 4 on 4 off shifts (Shifts 2 Days 2 Nights 07:00 – 19:00 and 19:00 – 07:00)
Pay rates: £16.12 p/h to £29.56 p/h Overtime
Import Export Agents are responsible for accurately processing export freight ensuring all procedures are followed per the company standards. As a member of the team, you will play a crucial role in the Air Cargo Warehouse operations, and be responsible for providing essential administrative support for all freight and cargo movement while adhering to strict security and safety regulations.
Import Export Agent responsibilities on a day to day basis will be:
- Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
- Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
- Track shipments in transit and provide updates to customers as needed.
- Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
- Capture data entries into the system and other airlines computer systems.
- Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws are compliant against legal and regulatory standards.
- Resolve any service issues that may arise during the shipping process via telephone or email.
Import Export Agent will need the following skills:
- Excellent command of English both written and verbal communication.
- Customer Service experience is key to this role.
- Attention to detail when providing administrative support with strong organisational skills.
- Basic IT skills required.
- Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
- Air Cargo knowledge is desirable to understand the industry requirements.
- Shift work includes nights, weekends.
Please note that if you are offered this position, you will be subject to a 5 years background check including a criminal record check and employment history.
If you believe you possess the necessary skills and experience for this Import Export Agent role, please click apply or Heathrow Office. Aviation Recruitment Network acts as an employment agency for this role.
Import Export Agent employer: Aviation Recruitment Network - East Midlands
Contact Detail:
Aviation Recruitment Network - East Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Export Agent
✨Tip Number 1
Familiarise yourself with the cargo industry and its regulations. Understanding the specific requirements for air cargo operations will give you an edge during interviews, as you'll be able to demonstrate your knowledge and commitment to the role.
✨Tip Number 2
Network with professionals in the import-export field. Attend industry events or join online forums to connect with others who work in cargo handling. This can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully handled customer inquiries or resolved issues under pressure. This will showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and how we operate will allow you to tailor your responses during the interview, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Import Export Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the cargo industry, particularly any roles that involved import/export processes. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service experience and attention to detail. Mention specific examples of how you've successfully managed shipping processes or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise your command of English, organisational skills, and ability to work under pressure. These are crucial for the Import Export Agent position and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Aviation Recruitment Network - East Midlands
✨Showcase Your Customer Service Skills
As an Import Export Agent, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've resolved issues effectively. Highlight any specific examples where you went above and beyond to assist a customer.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when processing documentation and ensuring compliance with regulations. During the interview, mention instances where your attention to detail made a significant difference in your work, particularly in administrative tasks.
✨Familiarise Yourself with Air Cargo Operations
Having knowledge of air cargo operations will give you an edge. Research the basics of the industry, including common regulations and procedures. Be ready to discuss how this knowledge can help you in the role and improve operational efficiency.
✨Prepare for Shift Work Questions
Since the position involves shift work, be prepared to discuss your availability and how you manage working nights and weekends. Share any previous experiences with shift work and how you maintain productivity and focus during those hours.
