Neighbourhood Officer

Location: Reigate, Banstead, Dorking (with main office in Leatherhead, Surrey)

Contract Type: Long-Term (Minimum 6 Months, Potential to Extend)

Full-Time/Part-Time Considered

Hybrid Working Available

About the Role:

Marks Consulting Partners is delighted to be recruiting on behalf of a reputable Housing Association for an experienced and dedicated Neighbourhood Officer. This role is a long-term contract (minimum of 6 months, with the possibility of extension) based in Reigate, Banstead, and Dorking, with the main office located in Leatherhead, Surrey. The Neighbourhood Officer will manage a patch of approximately 400-600 properties, working closely with residents to ensure excellent service delivery, maintain positive relationships, and contribute to the smooth running of the local neighbourhood.

Key Responsibilities:

• Provide a professional and responsive service to tenants and residents within your designated patch, managing a range of issues related to tenancy management, repairs, and community engagement.
• Monitor and enforce tenancy conditions, addressing issues such as rent arrears, antisocial behaviour, and property maintenance concerns.
• Work collaboratively with other departments, such as repairs, estate management, and customer services, to ensure tenants' needs are met in a timely and efficient manner.
• Build and maintain strong relationships with residents, attending resident meetings, and addressing any concerns or queries raised.
• Undertake regular estate inspections, identifying maintenance needs and ensuring estates are kept in a good condition.
• Provide guidance and support to residents regarding tenancy matters, including the allocation of homes, rent payments, and housing benefits.
• Collaborate with local agencies, councils, and community groups to support and deliver initiatives that enhance the wellbeing of residents and the wider community.
• Maintain accurate records and documentation in line with housing association policies and regulatory standards.

About You:

• Previous experience working in social housing, either within a local authority or housing association setting, is essential.
• Strong understanding of housing policies, tenancy management, and relevant legislation.
• Excellent communication and interpersonal skills, with the ability to engage effectively with residents and colleagues at all levels.
• Proven ability to manage a caseload, prioritize tasks, and work independently to meet deadlines.
• A proactive and solution-focused approach to problem-solving.
• Knowledge of managing properties, dealing with rent arrears, antisocial behaviour, and tenancy breaches.
• Ability to work flexibly, with a willingness to adapt to hybrid working arrangements.

Desirable Qualifications and Skills:

• A housing-related qualification (e.g., CIH Level 3 or equivalent).
• Experience working with vulnerable or diverse groups.
• Full UK driving licence (due to site visits in the patch area).

What’s On Offer:

• Competitive salary, depending on experience.
• Hybrid working options, providing flexibility for the right candidate.
• A dynamic and supportive work environment.
• A long-term contract with potential for extension.
• A patch size of 400-600 properties, providing variety and opportunity for meaningful impact.

How to Apply:

If you are an experienced Neighbourhood Officer looking for your next challenge, please get in touch with Freddie from Marks Consulting Partners. To apply, please send your CV or reach out for more details. Marks Consulting Partners are committed to providing equal opportunities for all candidates and encourage applicants from all backgrounds to apply.