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For Companies At a Glance
- Tasks: Provide outstanding customer service and assist customers with their financial goals.
- Company: Join Natwest/Ulsterbank, a leading financial services provider in Belfast.
- Benefits: Enjoy a £26,200 salary, remote work options, travel subsidies, and wellness resources.
- Why this job: Perfect for balancing work and life while being part of a supportive team.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Full-time role with various start dates in Aug/Sept 2025.
The predicted salary is between 22000 - 29000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200 annual salary
- Save on commuting costs with only 1 day in the office each week
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
- £25 travel subsidy during training to help with travel costs.
Details
- Start date: Various through Aug/Sept 2025
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
Probity Requirements:
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Must be able to evidence the last 2 years employment history and the last 5 years address history.
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support your journey
Now about the Job!
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified.
Join us as a Customer Service Advisor
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
What you'll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast (Dundonald)
✨Tip Number 1
Familiarise yourself with Natwest and Ulsterbank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will prepare you to handle various customer interactions confidently and show your proactive approach.
✨Tip Number 3
Network with current or former employees of Natwest or Ulsterbank. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Highlight specific examples where you resolved issues or improved customer satisfaction, as this will showcase your suitability for the role.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast (Dundonald)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you managed relationships with customers or resolved complaints, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of financial products. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills such as organisational abilities, time management, and attention to detail. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about Natwest and Ulsterbank. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about common customer service scenarios and how you would handle them. Be ready to discuss your previous experience in customer service and how it relates to the responsibilities of a Customer Service Advisor.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the team dynamics, training processes, or the company's approach to customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
