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- Tasks: Supporter Care Administrator role involves managing supporter inquiries and data entry.
- Company: ellenor is a compassionate hospice charity providing vital end-of-life care in Gravesend.
- Benefits: Enjoy professional development, generous leave, pension options, and employee discounts.
- Why this job: Join a supportive team making a real difference in the community with meaningful work.
- Qualifications: Strong written English, advanced IT skills, and customer service experience are essential.
- Other info: Applications are reviewed continuously; apply early to secure your chance!
The predicted salary is between 28800 - 43200 £ per year.
ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.
Are you friendly, approachable, and detail-oriented? If so, we’d love for you to join our Fundraising Team at ellenor! As a Supporter Care Administrator, you’ll be a key part of our mission, helping our community raise vital funds for ellenor. We’re looking for a proactive problem solver with strong attention to detail—someone who thrives working with data and is confident using Microsoft Excel.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more. If you’re ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!
Key Responsibilities of the role include:
- Serving as the first point of call for supporter inquiries through phone, post, or email.
- Importing and accurately recording data from multiple sources.
- Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
- Prioritising that our supporters are at the heart of all that we do and ensure they feel valued.
Essential requirements of the role include:
- Strong written English skills, with the ability to compose professional emails and draft thoughtful thank-you letters.
- Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser’s Edge, or similar.
- Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
- Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
- Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.
This post is subject to UK DBS clearance.
UK Immigration: ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
Application deadline: 2 April 2025. Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.
At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.
Supporter Care Administrator Salary: employer: ellenor Hospice
Contact Detail:
ellenor Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Administrator Salary:
✨Tip Number 1
Familiarise yourself with the mission and values of ellenor. Understanding their commitment to inclusivity and high-quality care will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially if you can demonstrate advanced functions like VLOOKUP or pivot tables. Being able to showcase your proficiency in data management will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Think about specific situations where you resolved issues or improved a process, as this will highlight your problem-solving abilities and customer orientation.
✨Tip Number 4
Network with current or former employees of ellenor if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
We think you need these skills to ace Supporter Care Administrator Salary:
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential requirements. Tailor your application to highlight how your skills and experiences align with what ellenor is looking for.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your passion for the role and the charity's mission. Mention specific examples of your customer service experience and your proficiency in data management, particularly with Excel.
Highlight Relevant Skills: In your CV, emphasise your strong written English skills and any experience you have with CRM databases. Make sure to include any relevant IT skills, especially your advanced proficiency in Microsoft Office applications.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ellenor Hospice
✨Show Your Compassion
As a Supporter Care Administrator, it's crucial to demonstrate your empathy and understanding during the interview. Share examples of how you've provided excellent customer service in previous roles, especially in challenging situations.
✨Highlight Your Attention to Detail
Since the role involves data entry and management, be prepared to discuss your experience with data accuracy. Mention specific instances where your attention to detail made a difference, particularly when using tools like Excel or CRM databases.
✨Demonstrate Team Collaboration
The job requires working closely with a team, so be ready to talk about your collaborative experiences. Provide examples of how you've successfully worked with others to achieve common goals, especially in fundraising or administrative contexts.
✨Prepare for Technical Questions
Given the emphasis on IT skills, brush up on your knowledge of Microsoft Excel and any relevant databases. Be ready to answer technical questions or even perform a task that showcases your proficiency during the interview.
