Head of Operations

About us

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Titan Private Wealth is a well-established independent investment management business who provide portfolio management and stockbroking services to private clients. With full in-house back office, research and support teams, Titan Private Wealth are committed to providing an exceptional level of service to our clients which is achieved by developing long-term and trusted relationships. Titan Private Wealth, our investment management arm, recently rebranded from Cardale, founded in 2003 and based in Harrogate.

The Head of Operations will report directly to TPW MD. The role will lead the Operations team based in Harrogate and will work across the wider Group to help drive the strategic direction of operations for private clients. Amongst other items, the role has responsibility for the end-to-end client journey from the onboarding of the client, transferring the client from other institutions, processing corporate actions, cash payments and market settlements.

The primary objective of the role is to ensure a robust, operationally efficient environment that meets its Regulatory obligations. The Operations team has strict rules it must follow in relation to managing client money where the CASS rules must be followed at all times.

The role holder will be comfortable with evolutionary change and be capable of leading both the design and delivery of change to drive the three core principles of operational robustness, constant operational efficiency gains and business model evolution.

Job Responsibilities

• Leading the strategic delivery and optimisation of Operations.
• Working cross functionally with Group functions.
• Oversight and management of day-to-day Business Operations across Settlements, Corporate Actions, Transfers, Cash, Static Data, Middle Office, and Trade Support.
• Lead, motivate and enhance the Operations team to create a high performing, well-respected function.
• Working closely with the CASS Manager to ensure the appropriate CASS rules are followed and a CASS culture is embedded across the function.
• Providing advice and guidance to management to assist them in embedding appropriate training and development to maintain ongoing competence in all areas.
• Updating policies and procedures to align to Group standards.
• Ensure all operations controls are robust, documented and enhanced as new initiatives and further automation are introduced.
• Work in partnership with senior stakeholders across the business to implement and embed an appropriate culture that promotes an understanding and knowledge of regulation.
• Adhere to Consumer Duty outcomes.
• To carry out any other duties as may reasonably be required.

Job Requirements

• Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions.
• 5+ years’ experience in a Senior Operations position within a financial service custody and clearing business.
• Strong understanding of CASS 6 & CASS 7 rule & regulations.
• Genuine leadership skills – ability and desire to motivate and energise a growing and diverse team “to do the right thing at the right time.”
• The courage to make the right decisions on people and to do so in a respectful and engaging way.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Professionalism – how we treat our clients and colleagues.

Trust – embrace innovation and adapt to change.

Innovation – dare to create and don’t fear failure.

Terms

Competitive salary

Hybrid working

25 days annual leave + public holidays

A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.

6% employer pension contribution

Further education and training support

Discretionary performance related bonus

Confidential Employee Assistance Programme

2 days per year for voluntary work

“Salary Extras” employee discounts

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

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