Front of House Porter

Location: Luton

Salary: £26,993 per annum

Job Type: Full time, Permanent

Closing Date: Monday, 7th April 2025

Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.

About The Role:

We are currently recruiting for a Front of House Porter (FoHP) to join our established, reputable team at our Luton base.

Key Responsibilities:

• Reporting to the Lead CSA, the FoHP is required to provide excellent customer service by working front of house and attending to our customers' needs.
• The FoHP will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation's passengers and crews.
• Duties will be delegated by a senior staff member, however, successful candidates will be expected to work under their own initiative and as part of a team.
• Working mainly at the FBO Reception and passenger drop off area, the FoHP greets and assists customers who are using our facilities.
• The FoHP must adopt a professional attitude at all times and provide customer service that is commensurate with the Harrods brand.
• They are required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.
• This can be a busy role and the successful candidate must be organised and able to co-ordinate and communicate with all other departments.

The Hours:

The successful applicant must be flexible and professional. The Luton base operates 24 hours per day, 7 days per week, 365 days per year. You will be required to work as part of a team covering a 24-hour operation, which will include working days, lates, weekends and bank holidays. This will normally be a 6 on 3 off shift pattern.

The standard shift is 8 1/2 hours, with a 30 minute unpaid break (total 9 hours) and the average working week is 40 hours. There may be times where you may be requested to alter your shift hours to suit the needs of the business and note that it is a condition of your employment that you may comply with such reasonable request to work.

Initial training will require a period working Monday to Friday.

The Successful Candidate:

The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team.

Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment.

Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential. Computer literacy would be an advantage.

A full UK driving license is essential, as is holding the right to live and work in the UK.

You will also need to have a 5 year checkable history in order to obtain an airport ID pass.

Please note that we cannot provide VISA sponsorship for this role.

Benefits:

• Enhanced annual leave entitlements (pro-rated during first year, dependent on start date and shift pattern)
• Holiday Purchase Scheme
• Happy Birthday Day
• Harrods Retirement Savings Plan Foundation (Contributory Company Pension)
• Harrods Rewards Card (staff discount)
• BHSF Health Cash Plan
• Onsite Parking
• Full Uniform Provided

Please note the company is NOT able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Front of House Manager, Front of House Assistant, Receptionist may also be considered for this role.