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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot key technologies.
- Company: Join a forward-thinking company focused on customer service and cutting-edge tech.
- Benefits: Enjoy fully remote work, continuous professional development, and great perks.
- Why this job: Grow your skills in a dynamic environment with world-class problem solvers.
- Qualifications: Experience with Microsoft 365, Azure, and strong problem-solving skills required.
- Other info: Exciting career pathways in MSP or Cyber space await the right candidate.
£36,000 - £40,000 + Fully Remote + CPD + Benefits
Are you a proactive and customer-focused IT professional looking to take the next step in your career? In order to meet sustained demand our client is seeking a 1st/2nd Line IT Support Engineer to join their growing team. This is an exciting opportunity to work with cutting-edge technologies, support a range of IT systems and contribute to delivering outstanding customer service.
Key Responsibilities- Be the first point of contact for customer IT support queries, ensuring a friendly, professional, and customer-first approach.
- Troubleshoot and support Microsoft 365, Azure, Windows Server, and other key technologies.
- Own and resolve customer issues, following through to completion.
- Manage Microsoft Updates and Patch Management.
- Maintain accurate documentation and adhere to ITIL best practices.
- Collaborate with internal teams to improve IT service delivery.
- Microsoft 365 Administration - Office, Teams, SharePoint, Exchange Online, OneDrive, Teams Admin Centre.
- Microsoft Azure - Entra ID, Virtual Machines, etc.
- Windows Server - setup, maintenance, and troubleshooting.
- Microsoft SQL Server - basic troubleshooting and support.
- Microsoft AutoPilot & InTune - device management and software packaging.
- ITSM Tools - experience with Freshservice or similar platforms.
- Experience in Microsoft Updates and Patch Management.
- Networking & VPNs - knowledge of Meraki is beneficial.
- Octopus Deploy - experience is a plus.
- Experience in cybersecurity or an interest in growing into this area.
The ideal candidate will be a responsible, inquisitive 1st or 2nd Line Engineer looking to gain exposure to a huge range of technologies. In turn, exciting career development pathways exist in either the MSP or Cyber space. In addition, you'll work and learn alongside some of the brightest and truly world-class problem solvers within the industry. Our client is keen to partner with individuals that share the value they place on people-focused communication skills as part of a "Can-Do" attitude. Naturally, to succeed in this role the successful candidate will possess strong problem-solving skills with the ability to be self-motivated & independent. That said, our client will provide all the support and tools needed to ensure you truly feel part of the team.
If you're passionate about IT support and eager to grow your technical skills in a dynamic environment, we'd love to hear from you. Apply today!
Contact Detail:
MaxAd Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Having hands-on experience or even personal projects showcasing your skills with these platforms can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with our team. Since this role emphasises a customer-first approach, showing that you can communicate effectively and handle queries with professionalism will be crucial.
✨Tip Number 3
Network with current IT professionals, especially those working in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage during your discussions with us.
✨Tip Number 4
Prepare to discuss your problem-solving strategies in detail. Given the emphasis on troubleshooting and resolving customer issues, being able to articulate your thought process and past experiences will demonstrate your capability for the role.
We think you need these skills to ace 1st/2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, Azure, and Windows Server. Use specific examples to demonstrate your troubleshooting skills and customer service focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention how your skills align with the job requirements and express your enthusiasm for working in a dynamic environment.
Highlight Relevant Skills: In your application, emphasise your experience with ITSM tools, Microsoft Updates, and Patch Management. If you have knowledge of networking or cybersecurity, be sure to include that as well.
Showcase Your Customer Service Skills: Since the role requires a customer-first approach, provide examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to communicate effectively and maintain professionalism under pressure.
How to prepare for a job interview at MaxAd Recruitment Ltd
✨Showcase Your Customer Service Skills
As a 1st/2nd Line IT Support Engineer, you'll be the first point of contact for customers. Make sure to highlight your experience in providing excellent customer service and how you handle queries with a friendly and professional approach.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Microsoft 365, Azure, and Windows Server. Brush up on troubleshooting techniques and be ready to answer technical questions that may arise during the interview.
✨Emphasise Problem-Solving Abilities
The role requires strong problem-solving skills. Share specific examples from your past experiences where you've successfully resolved issues or improved processes, showcasing your ability to think critically and independently.
✨Familiarise Yourself with ITIL Practices
Since maintaining accurate documentation and adhering to ITIL best practices is crucial, make sure you understand these concepts. Be ready to discuss how you've applied ITIL principles in previous roles or how you plan to implement them in this position.
