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- Tasks: Provide emergency roadside assistance and perform minor repairs on-site.
- Company: Join a dynamic team dedicated to helping customers with vehicle issues.
- Benefits: Enjoy free breakdown insurance, discounts, a pension scheme, and 22 days annual leave.
- Why this job: Be the hero on the road, making a real difference in people's lives every day.
- Qualifications: Must have a driving licence and NVQ Level 2 in light vehicle maintenance.
- Other info: Flexible shifts available; earn extra with overtime pay on weekends.
All potential candidates should read through the following details of this job with care before making an application.
Basic Salary: Up to £37,000
Location: Solihull, Coventry and Warwick Triangle
Working Hours: 40 hour week (Shifts available between 7am - 8pm)
Extras: OT-1.25 in week days and 1.5 at weekends
Benefits:
- Free Breakdown & Travel Insurance
- 50% Discount on Motor, Home & Pet Insurance
- 9% Pension - Choose to Opt out and get the money now!
- 22 Days Annual Leave - Rising in Service (+ Bank Holidays)
- Tax Efficient EV Car Scheme
Job Description:
We are looking for a skilled and reliable Roadside Technician / Roadside Mechanic / Vehicle Technician/ Mobile Technician/ Mobile Mechanic to join our team. As a Roadside Technician, you will be the first point of contact for customers experiencing vehicle issues. Your primary responsibilities will include providing emergency roadside assistance, diagnosing mechanical problems, and performing minor repairs on-site.
Key Responsibilities:
- Respond promptly to service calls from customers needing roadside assistance
- Diagnose vehicle issues and provide effective solutions
- Perform minor repairs, including battery replacements, tire changes, and lockout services
- Ensure customer safety and satisfaction at all times
- Maintain a professional and courteous demeanour when interacting with customers
- Complete service reports and maintain accurate records of work performed
- Adhere to company safety protocols and guidelines
- Stay up-to-date with the latest automotive technologies and repair techniques
Qualifications and Experience:
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry (essential)
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques
- Display and utilise best practice and first-class Health & Safety behaviours
- Collaboration with dispatch team to improve the customer claims journey
- Use self-initiative
Please contact Aimee Wilkins at Tru Talent for more information.
Roadside Technician employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and repair techniques. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Practice your customer service skills, as you'll be the first point of contact for customers in distress. Being able to communicate effectively and empathetically can make a significant difference in how you are perceived by both customers and the hiring team.
✨Tip Number 3
Network with professionals in the motor repair industry. Attend local events or join online forums to connect with others who may provide insights or even referrals for the Roadside Technician position.
✨Tip Number 4
Be prepared to discuss your experience with lone working and how you've handled challenging situations on the job. Sharing specific examples can showcase your problem-solving abilities and reliability as a technician.
We think you need these skills to ace Roadside Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Roadside Technician position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience in the motor repair industry. Mention specific skills such as diagnosing vehicle issues, performing repairs, and customer service to demonstrate your suitability for the role.
Showcase Your Qualifications: Clearly list your qualifications, including your NVQ Level 2 or similar accreditation in light vehicle maintenance. If you have a current Category B driving licence, make sure to mention it prominently.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the role and the automotive industry. Use this opportunity to express your empathy towards customers and your commitment to providing excellent service.
How to prepare for a job interview at Tru Talent
✨Show Your Technical Knowledge
Be prepared to discuss your experience with vehicle maintenance and repair. Highlight specific examples of problems you've diagnosed and resolved, as this will demonstrate your expertise and ability to handle roadside emergencies.
✨Emphasise Customer Service Skills
As a Roadside Technician, you'll be the first point of contact for customers in distress. Share examples of how you've provided excellent customer service in the past, focusing on empathy and effective communication.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and come up with quick solutions. This role requires you to diagnose issues rapidly, so showcasing your critical thinking skills will be beneficial.
✨Familiarise Yourself with Company Values
Research the company’s mission and values before the interview. Understanding their approach to customer service and safety protocols will help you align your answers with what they are looking for in a candidate.
