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- Tasks: Assist customers with queries about funeral plans during evening and weekend shifts.
- Company: Join a leading contact centre focused on exceptional customer service.
- Benefits: Earn £11.50 per hour with flexible part-time hours in a supportive environment.
- Why this job: Make a meaningful impact while developing your communication skills in a compassionate setting.
- Qualifications: Warm telephone manner and a passion for customer service are essential.
- Other info: Temporary position starting the week of 24th March, perfect for students!
Red Recruitment is recruiting Part-time, Evening Customer Service Advisors in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
This is a part-time, temporary position working evening and weekend shifts only, due to begin the week commencing the 24th of March. The hourly rate is £11.50 per hour.
Benefits and Package:- Salary: £11.50 per hour
- Hours: Weekday evening shifts will be between the hours of 5pm - 8pm; Weekend shifts will be 9am - 4pm
- Contract Type: Temporary
- Location: Banbury
- Start date: Week commencing 24th of March
- Working on behalf of a funeral company
- Answering customer calls regarding a variety of queries regarding a funeral plan
- Assisting customers with their funeral payment plans
- Ensuring all queries are answered within a timely manner
- Providing a warm, friendly approach, ensuring empathy is shown at all times due to the nature of the calls
- Having a warm and friendly telephone manner is required
- Experience using digital communication systems is preferred
- Passion for delivering a great customer experience
- Ability to demonstrate strong communication skills
- Reliable, trustworthy, discreet and professionalism are key attributes required
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Part-time Evening Customer Service Advisor employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Evening Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the funeral industry and the specific services offered by the company you'll be representing. This knowledge will help you answer customer queries more effectively and show your commitment to providing exceptional service.
✨Tip Number 2
Practice your telephone communication skills, focusing on empathy and a warm tone. Since you'll be dealing with sensitive topics, being able to convey understanding and compassion over the phone is crucial.
✨Tip Number 3
Be prepared to discuss your experience with digital communication systems during the interview. Highlight any relevant tools you've used in previous roles, as this will demonstrate your ability to adapt quickly to their systems.
✨Tip Number 4
Showcase your reliability and professionalism in your interactions with the recruitment team. Being punctual and respectful during the application process can set a positive tone for your potential employment.
We think you need these skills to ace Part-time Evening Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Part-time Evening Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Emphasise your warm and friendly telephone manner, as well as your passion for delivering excellent customer service, especially in sensitive situations.
Update Your CV: Ensure your CV is up to date and clearly outlines your relevant experience, particularly in customer service roles. Highlight any experience you have with digital communication systems and your ability to handle sensitive queries.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Red Recruitment
✨Show Empathy
Given the sensitive nature of the role, it's crucial to demonstrate empathy during your interview. Share examples of how you've handled difficult customer situations in the past, showing that you can provide a warm and understanding approach.
✨Highlight Communication Skills
Strong communication is key for this position. Be prepared to discuss your experience with digital communication systems and how you've effectively communicated with customers in previous roles.
✨Be Professional and Discreet
This role requires a high level of professionalism due to the nature of the calls. Make sure to convey your reliability and discretion during the interview, perhaps by sharing relevant experiences where these traits were essential.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Practise responses to common customer service scenarios, especially those that may involve sensitive topics.
