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- Tasks: Support vulnerable asylum seekers with advice and guidance through phone and face-to-face interactions.
- Company: Join Migrant Help, a leading charity dedicated to supporting migrants for over 60 years.
- Benefits: Enjoy flexible working hours, enhanced leave, and access to employee discounts and wellbeing support.
- Why this job: Make a real difference in people's lives while working in a dynamic and supportive environment.
- Qualifications: Experience in client service, ability to work under pressure, and empathy towards those in transition.
- Other info: Full-time, 12-month contract with potential for extension or permanence.
Migrant Help are currently looking for a Client Adviser to join their team based in Birmingham. You will join us on a full-time, 12-month Fixed-term contract (with potential to be extended or made permanent). In return, you will receive a competitive salary of £28,639 increasing to £32,612 following the successful completion of a 6 months probation period (pro rata).
About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role is part of the Asylum Services team, which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face-to-face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities of our Client Adviser:- Work as part of the national team, providing support to asylum seekers within all accommodation types across the UK.
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales.
- Provide detailed induction briefings to new arrivals in Initial Accommodation, providing them with advice and guidance around the asylum process, asylum support and their obligations.
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, providing the correct advice and guidance to all who require our support.
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales.
- Assist clients to notify the authority of prescribed change of circumstances.
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs.
- Keep full, accurate and up-to-date case records, complete case follow-up within the requisite time scales and undertake any necessary administrative tasks.
- Work within the specification of the contract with the Home Office, and on immigration-related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service.
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible.
- Provide outreach and face-to-face support for clients and those with additional support needs, by appointment, at designated locations, as required.
- Provided a service to clients over the phone whose first language is not always English.
- Provided advice and information within an organization and worked with people in sensitive and emotionally demanding situations.
- Proven experience of delivering complex information to clients with and without interpreters.
- Ability to work under pressure and to meet deadlines.
- Operational experience working to challenging performance KPIs.
- Ability to work empathetically with people facing transition and uncertainty.
- Ability to learn quickly and adapt to change.
- Our working week is 35 hours per week offering flexibility and work-life balance.
- Enhanced family-friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme.
- Migrant Help pays 8% worth of employee salary into the pension scheme.
If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you.
Client Adviser employer: Migrant Help
Contact Detail:
Migrant Help Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Adviser
✨Tip Number 1
Familiarise yourself with the asylum process and the specific challenges faced by asylum seekers. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed tight deadlines or complex cases, as this will showcase your suitability for the fast-paced environment at Migrant Help.
✨Tip Number 3
Highlight any experience you have working with diverse populations or in emotionally demanding situations. This will show that you can empathise with clients and provide the support they need, which is crucial for a Client Adviser role.
✨Tip Number 4
Prepare to discuss how you would handle both inbound and outbound calls effectively. Think about strategies you could use to ensure clients feel supported while also managing your time efficiently, as this is a key aspect of the job.
We think you need these skills to ace Client Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Adviser position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in providing support to clients, especially in sensitive situations. Mention specific examples where you've worked under pressure or met challenging KPIs.
Showcase Communication Skills: Since the role involves advising clients over the phone and face-to-face, highlight your communication skills. Provide examples of how you've effectively communicated complex information, especially to non-native English speakers.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of Migrant Help. Show your passion for supporting vulnerable migrants and how your personal values align with their vision.
How to prepare for a job interview at Migrant Help
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Client Adviser. Be prepared to discuss how your skills and experiences align with the key responsibilities, especially in supporting vulnerable asylum seekers.
✨Show Empathy and Communication Skills
Since the role involves working with individuals in sensitive situations, demonstrate your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully supported clients or handled emotionally charged situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to meet tight deadlines or manage complex information, and be ready to explain your thought process and actions.
✨Familiarise Yourself with Relevant Regulations
Research the relevant regulations and compliance requirements related to asylum services. Being knowledgeable about these aspects will show your commitment to the role and your understanding of the legal framework within which Migrant Help operates.
