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- Tasks: Engage with customers to renew and upgrade their insurance policies over the phone.
- Company: Join a well-established insurance broker with ambitious growth plans.
- Benefits: Enjoy a competitive salary, bonus for qualifications, and 20 days holiday plus extended Christmas break.
- Why this job: Be part of a forward-thinking team that values your success and offers long-term career progression.
- Qualifications: Must have experience in customer service, sales, or account management with a driven attitude.
- Other info: Opportunity to gain industry qualifications with financial rewards upon completion.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Working for a well established Insurance Broker you will be taking inbound calls from customers enquiring about renewing or upgrading their insurance policies. The ideal candidate will have a proven track record in Customer Services, Sales or Account Management. Have a hungry approach toward telesales, amazing attention to detail, be enthusiastic with the desire to succeed.
This forward-thinking company encourages team members to take industry exams and financially rewards you when passed. Given the ambitious yet realistic expansion plans, long-term progression opportunities exist for hungry candidates.
General duties:- Speaking with existing customers about policies due for renewal.
- Build rapport with customers while renewing insurance policies over the phone.
- Handling objections, any issues or counter quotes from other insurance providers or brokers where necessary in a professional way.
- Taking policy details ensuring every piece of information is correct and managing the relevant paperwork.
- Scoping out opportunities for other potential insurance policies to quote or referrals to pass over to the sales team.
- Proven track record in customer services/sales/account management
- Driven and hungry approach toward sales
- Attention to detail.
- Enthusiastic persona with the desire to succeed.
- OTE in range of £24 - £28,000
- 9.30am start 5pm finish
- Encouraged to achieve a Cert CII qualification.
- Fully expensed qualification plus bonus of £1,000 paid on completion.
- 20 days holiday plus an extended Christmas shutdown
- Regular company business and social events
Inbound Sales / Customer Service employer: Shepherd Stubbs
Contact Detail:
Shepherd Stubbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales / Customer Service
✨Tip Number 1
Familiarise yourself with common insurance terms and policies. This knowledge will not only help you build rapport with customers but also enable you to handle objections and counter quotes more effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend or family member can help you become more comfortable and confident when speaking with customers about their insurance needs.
✨Tip Number 3
Research the company’s values and recent achievements. Being able to align your personal goals with the company's mission during your conversations can demonstrate your enthusiasm and commitment to success.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Inbound Sales / Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, sales, or account management. Use specific examples that demonstrate your proven track record and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your desire to succeed and how your skills align with the responsibilities of the position.
Highlight Relevant Skills: In your application, emphasise your driven approach towards sales and your ability to handle objections professionally. Provide examples of how you've built rapport with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Attention to detail is crucial for this role, so ensure your documents are polished and professional.
How to prepare for a job interview at Shepherd Stubbs
✨Show Your Sales Savvy
Make sure to highlight your previous experience in sales or customer service. Be prepared to discuss specific examples where you successfully handled objections or closed a sale, as this will demonstrate your ability to thrive in a sales-driven environment.
✨Demonstrate Attention to Detail
Since the role involves managing policy details and paperwork, it's crucial to showcase your attention to detail. You could mention any past experiences where accuracy was key, or even share how you ensure precision in your current or previous roles.
✨Build Rapport with Enthusiasm
The company values an enthusiastic persona, so be sure to convey your passion for helping customers. Practice friendly and engaging responses to common customer queries, as this will help you come across as approachable and eager to assist.
✨Prepare for Objections
Anticipate potential objections or counter quotes that customers might bring up during the call. Think of strategies to address these concerns effectively, as demonstrating your problem-solving skills will show that you're ready to handle challenges professionally.
