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- Tasks: Lead and train reception staff, manage front desk operations, and ensure top-notch customer service.
- Company: Join a luxury hotel in the stunning Cotswolds, known for its exceptional hospitality.
- Benefits: Enjoy cashback healthcare, generous discounts, free meals, and temporary live-in accommodation.
- Why this job: Be part of a vibrant team in a beautiful location, enhancing guest experiences every day.
- Qualifications: Experience in a 4 or 5-star hotel as a Front Office or Reception Manager is essential.
- Other info: Earn up to £250 by referring friends through our referral scheme!
Location: Broadway, Worcestershire
Salary / Rate of pay: £34,320 per annum + £3,000 per annum Service Charge + Annual Bonus
Platinum Recruitment is working in partnership with a luxury hotel based in Broadway, Worcestershire area and we have a fantastic opportunity for a Reception Manager to join their team.
What's in it for you?
- Annual Service charge (non-contractual)
- Cashback healthcare cover after probation
- Generous friends and family rates within the group of hotels
- 25% discount on all food and beverage
- Discounts on spa treatments
- Private pension
- Free meals on duty
- Temporary live-in accommodation provided
Package
£34,320 per annum + £3,000 per annum Service Charge + Annual Bonus
Why choose our Client?
Located in the heart of the Cotswolds our client is a perfect spot for visitors and guests to enjoy many of the hotel's facilities from roaring log fires in their cozy lounges, or savoring a curated menu of exemplary dishes using local, seasonal produce to relaxing by the pool.
What's involved?
- Supervise and train reception staff, ensuring they are well-prepared to meet the needs of the guests.
- Schedule shifts and manage the daily operations of the front desk.
- Uphold the highest standards of customer service, ensuring guests receive a warm welcome and prompt attention to their needs throughout their stay.
- Oversee the reservation system, room assignments, and check-ins/check-outs.
- Ensure all front desk operations comply with hotel policies and quality standards.
- Manage budgets and financial plans for the department.
- Analyze customer feedback and front desk operations to develop strategic plans for improving service and increasing operational efficiency.
- Ensure compliance with all safety and security protocols, maintaining a secure environment for both guests and staff.
Requirements:
- Proven experience as a Front Office Manager or Reception Manager in a 4 or 5-star hotel setting.
- Comprehensive knowledge of the Opera PMS system.
- Strong leadership and people management skills.
- Temporary live-in accommodation can be provided.
Sound like the role for you? Click Apply Now and one of the team will be in touch to discuss this Reception Manager role in Broadway, Worcestershire.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Reception Manager employer: PLATINUM RECRUITMENT
Contact Detail:
PLATINUM RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the Opera PMS system, as it's crucial for managing reservations and front desk operations. Consider taking an online course or tutorial to boost your confidence and demonstrate your commitment to mastering this software.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or operational efficiency.
✨Tip Number 3
Research the hotel’s unique offerings and local attractions in Broadway. This knowledge will not only impress during interviews but also show your enthusiasm for the role and the location.
✨Tip Number 4
Network with current or former employees of the hotel if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in front office roles. Emphasise your leadership skills and familiarity with the Opera PMS system, as these are crucial for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Mention specific examples of how you've successfully managed reception teams or improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as staff training, budget management, and operational efficiency. Use bullet points to make these stand out and ensure they align with the job description provided by the hotel.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a managerial role in a luxury hotel.
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in supervising and training staff, and provide examples of how you've successfully managed a team in a high-pressure environment.
✨Familiarise Yourself with the Opera PMS System
Since comprehensive knowledge of the Opera PMS system is essential for this role, make sure you brush up on its features and functionalities. If possible, mention specific instances where you've used it to improve front desk operations or guest experiences.
✨Emphasise Customer Service Excellence
Customer service is at the heart of the hospitality industry. Prepare to share examples of how you've upheld high standards of service in previous roles, and be ready to discuss strategies you've implemented to enhance guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about past challenges you've faced in a reception role and how you resolved them, focusing on your decision-making process.
