Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of service desk technicians to resolve IT issues efficiently.
- Company: Join a dynamic company focused on delivering top-notch IT and Telecommunication support.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be part of a team that values innovation and excellent customer service.
- Qualifications: Experience in ITIL and process implementation is essential.
- Other info: Opportunity for career growth and professional development.
The predicted salary is between 43200 - 72000 £ per year.
The Opportunity: We're on the lookout for an experienced Service Desk Manager who has an excellent understanding of ITIL and process implementation. In this role, you'll lead and inspire four service desk technicians, ensuring excellent IT and Telecommunication support.
The Role: You'll supervise daily service desk activities, ensuring swift resolution of user issues, monitor metrics to meet SLAs.
Service Desk Manager employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices. Being able to discuss specific ITIL processes and how you've implemented them in previous roles will show your expertise and readiness for the position.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a service desk environment. Highlighting your leadership style and how you motivate your team can set you apart from other candidates.
✨Tip Number 3
Research common metrics used in service desk operations, such as SLA compliance and customer satisfaction scores. Being able to discuss how you've monitored and improved these metrics will demonstrate your analytical skills.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach during interviews.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Manager position. Tailor your application to highlight your relevant experience in ITIL and process implementation.
Highlight Leadership Experience: Since the role involves leading a team of service desk technicians, make sure to emphasise any previous leadership or management experience you have. Use specific examples to demonstrate how you've inspired and guided teams in the past.
Showcase Technical Skills: Detail your technical expertise in IT and telecommunications support. Mention any relevant certifications or training that align with the requirements of the position, as this will strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role. Explain why you are interested in working for the company and how your skills can contribute to their success in managing the service desk.
How to prepare for a job interview at Harvey Nash
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've implemented these processes in previous roles and how they improved service delivery.
✨Demonstrate Leadership Skills
As a Service Desk Manager, you'll be leading a team. Share examples of how you've inspired and motivated your team in the past, and discuss your approach to managing conflicts and fostering a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss specific scenarios where you successfully resolved user issues or improved service desk operations, focusing on metrics and outcomes.
✨Know the Company’s Culture
Research the company’s values and culture before the interview. Tailor your responses to align with their mission and demonstrate how your personal values fit within their organisational framework.
