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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and provide support on financial products.
- Company: Join a dynamic organisation in Birmingham focused on outstanding customer service.
- Benefits: Enjoy hybrid working, full training, and opportunities for career growth.
- Why this job: Be part of a supportive team that values your development and impact.
- Qualifications: Customer service experience is essential; financial services background is a plus.
- Other info: Full-time role with potential for progression in a forward-thinking business.
The predicted salary is between 19200 - 28800 £ per year.
Location: Birmingham City Centre - Hybrid
Employment Type: Full-time
About Us
We're hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders. With full training provided, you'll have the chance to grow within the role and progress your career within a supportive and forward-thinking business.
Key Responsibilities
- Handle inbound and outbound customer enquiries professionally and efficiently
- Assist customers with queries relating to mortgages, loans, and related financial products
- Maintain accurate records of customer interactions and transactions
- Educate customers on our products, services, and policies
- Collaborate with internal teams to ensure smooth service delivery
What We're Looking For
- Proven experience in a customer-facing role
- Background in financial services and lending products is desirable
- CeMAP qualification (or currently working towards it) is preferred
- Experience in a call centre environment is advantageous but not essential
Customer Service Associate employer: Vivo Talent
Contact Detail:
Vivo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with common financial products like mortgages and loans. Understanding these will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the types of interactions you'll face in this role.
✨Tip Number 3
Network with professionals in the financial services sector. Attend local events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 4
Research the company’s values and customer service philosophy. Tailoring your responses to align with their mission can show your genuine interest and fit for the role.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in financial services. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of financial products. Mention any relevant qualifications, like the CeMAP, and explain how they make you a suitable candidate.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've handled customer enquiries effectively in the past, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vivo Talent
✨Know Your Financial Products
Familiarise yourself with common financial products like mortgages and loans. Being able to discuss these confidently will show your understanding of the role and impress the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm and professional under pressure.
✨Research the Company
Take some time to learn about the organisation's values, mission, and services. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role.
