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- Tasks: Be the go-to person for customer inquiries via phone and email.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy competitive pay and flexible working hours.
- Why this job: Perfect for those who love fast-paced environments and building relationships.
- Qualifications: Customer-focused mindset and good communication skills required.
- Other info: Full-time and part-time positions available until December 2025.
The predicted salary is between 27477 - 27477 £ per year.
My client is looking for a motivated and passionate Customer Service & Sales Advisor to join their growing team. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this role could be the perfect fit for you.
As a Customer Service & Sales Advisor, you will be the first point of contact for customers via phone and email. Your responsibilities will include handling inquiries, processing orders, managing returns, and ensuring world-class customer service. You will work both independently and collaboratively to meet performance targets while building strong relationships with customers.
Key Responsibilities- Process customer orders accurately and efficiently using Salesforce and Sage
- Manage time effectively to ensure high productivity and service quality
- Build and maintain strong customer relationships through excellent service
- Provide accurate stock and pricing information to customers
- Resolve customer inquiries professionally and efficiently
- Collaborate with internal teams to meet business objectives
- Customer-focused mindset with a passion for delivering great service
- Excellent verbal and written communication skills
- Proactive and self-motivated individual who thrives in a fast-paced environment
- Strong problem-solving skills with a solutions-focused approach
- Good IT skills, including MS Office (Salesforce knowledge is a plus)
- Previous experience in customer service, retail, or operations is desirable
- Full time, 40 hours per week, 08:30-17:00 Salary £27,477 On site FTC until 31 December 2025
- Part time 16 hours per week (either 2 days 8 hours/4 days @4 hours a day) Salary £27,477 pro rata (£10,990) Onsite FTC until 31 December 2025
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Advisor
✨Tip Number 1
Familiarise yourself with Salesforce and Sage, as these are key tools for the role. Consider taking a quick online course or tutorial to boost your confidence in using these platforms.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will help you articulate your thoughts clearly and respond effectively to customer inquiries during the interview.
✨Tip Number 3
Research common customer service challenges and think of solutions you've implemented in the past. Be ready to share these examples during your interview to demonstrate your problem-solving skills.
✨Tip Number 4
Show your passion for customer service by preparing questions about the company's approach to customer satisfaction. This will not only show your interest but also help you understand their values better.
We think you need these skills to ace Customer Service & Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'customer-focused mindset' and 'excellent communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly any experience with Salesforce or similar systems. Also, showcase your problem-solving abilities and how you thrive in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insight Select
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering exceptional service.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce, it’s a good idea to brush up on your knowledge of the platform. If you have experience with it, be ready to discuss how you've used it effectively in past positions. If not, consider doing a bit of research or a quick tutorial to understand its basic functions.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing returns. Prepare your responses to these situations, focusing on your problem-solving skills and how you would ensure customer satisfaction.
✨Demonstrate Team Collaboration
This role requires collaboration with internal teams, so be prepared to discuss your experience working in a team environment. Highlight instances where you successfully worked with others to achieve a common goal, showcasing your ability to build strong relationships.
