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- Tasks: Provide top-notch pre and post-sale service to customers in a dynamic team.
- Company: Join a leading luxury tour operator dedicated to creating unforgettable holiday experiences.
- Benefits: Enjoy a hybrid work model with 2 days in the office and 3 days remote.
- Why this job: Be part of a passionate team focused on exceptional customer service and memorable travel.
- Qualifications: Experience in the travel industry and a strong customer service background are essential.
- Other info: Sociable working hours from Monday to Saturday, with a starting salary of £25K.
The predicted salary is between 25000 - 35000 £ per year.
A leading specialist and luxury Tour Operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is a premium high-end tour operator and delivering excellent customer service is of the utmost importance to them; their goal is to create unforgettable holiday experiences for clients, and keep them coming back to us year after year. This position is on a hybrid working model, with 2 days in the office and 3 days at home.
JOB DESCRIPTION:
- Answer incoming customer phone calls and take appropriate action for each call.
- Answer incoming customer emails and take appropriate action for each email.
- Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate.
- Liaise with suppliers to fulfil customer requests - e.g. flight seats, airport assistance.
- Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements.
- Adopt company policies to resolve customer service issues, post and pre-sale.
- Any other duties that the group requires relating to the operational running of the business.
- Deliver on personal, departmental and company targets as set-out by Operations Manager.
EXPERIENCE REQUIRED:
- Travel Industry experience is required.
- Previous customer service and/or aftersales experience from a Travel Company, with a customer focused approach and the drive to exceed the customers' expectations.
THE PACKAGE:
Salary is from £25K. The hours are very sociable being Mon - Saturday office hours.
HYBRID - BIRMINGHAM (2 days office 3 days remote)
INTERESTED? Follow the instructions to apply, attaching your CV.
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive
✨Tip Number 1
Familiarise yourself with the luxury travel market and the specific offerings of the company. Understanding their unique selling points will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your previous customer service experience in the travel industry when networking. Connect with current or former employees on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Prepare for potential role-play scenarios that may come up during the interview process. Practising how to handle customer inquiries and complaints can showcase your problem-solving skills and customer-centric approach.
✨Tip Number 4
Research common software used in the travel industry, especially reservation systems. Being familiar with these tools can give you an edge and show your readiness to hit the ground running.
We think you need these skills to ace Aftersales Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Aftersales Executive position. Understand the key responsibilities and required experience, especially in customer service and the travel industry.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and aftersales within the travel sector. Use specific examples that demonstrate your ability to exceed customer expectations and maintain professional relationships with suppliers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention your understanding of the luxury travel market and how your skills align with the company's goal of creating unforgettable holiday experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples of how you've exceeded customer expectations in previous roles. Highlight your ability to handle difficult situations and maintain professionalism.
✨Demonstrate Industry Knowledge
Familiarise yourself with the travel industry, particularly the luxury segment. Be ready to discuss current trends, challenges, and what makes a great customer experience in this sector. This will show your passion and commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to resolve customer complaints or liaise with suppliers. Think through your responses to demonstrate your critical thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future goals. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
