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For Companies At a Glance
- Tasks: Provide 3rd Line support and implement IT solutions for clients.
- Company: Join a well-established MSP known for exceptional IT support and client relationships.
- Benefits: Enjoy a competitive salary, hybrid work options, and ongoing training opportunities.
- Why this job: Be part of a collaborative team focused on growth and technical excellence.
- Qualifications: Experience in 3rd Line Support with strong knowledge of Microsoft technologies required.
- Other info: This role offers exposure to diverse clients and exciting project work.
Are you a talented and experienced 3rd Line Support Engineer looking to take the next step in your career? Do you want to work for an established and growing MSP with a reputation for delivering exceptional IT support and solutions across multiple sectors? If so, we’ve got the perfect opportunity for you!
About the Company
Based in Swindon, our client is a well-established Managed Service Provider, delivering top-tier IT support and services to a diverse range of clients. They pride themselves on their strong client relationships and their ability to provide tailored IT solutions that empower businesses to thrive. With a collaborative and innovative culture, they offer an exciting platform for growth, development, and technical excellence.
The Role
As a 3rd Line Support Engineer, you will play a critical role within the Service Desk team, acting as a technical escalation point while also being heavily involved in on-site project work. Working closely with the Technical Implementation and Delivery team, you’ll help design, deliver, and implement new IT solutions for clients. This is a hybrid role that allows you to combine hands-on problem-solving with strategic, project-based work.
Key Responsibilities
- Providing 3rd Line support for complex technical issues escalated from the Service Desk.
- Implementing and delivering IT solutions, both remotely and on-site, as part of client projects.
- Collaborating with the Technical Implementation and Delivery team to design and execute technical solutions.
- Supporting and maintaining client infrastructure, ensuring optimal performance and uptime.
- Engaging directly with clients to troubleshoot and resolve advanced IT issues, providing an exceptional customer experience.
- Staying up-to-date with the latest technologies and contributing to the continuous improvement of IT services.
Skills and Experience Required
- Proven experience in a 3rd Line Support Engineer role, ideally within an MSP environment.
- Strong knowledge of Microsoft technologies, including Windows Server, Active Directory, Exchange, and Office 365.
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Proficiency with networking principles and tools, including firewalls, routers, switches, and VPNs.
- Knowledge of backup solutions and disaster recovery strategies.
- Strong problem-solving skills with the ability to work under pressure and meet deadlines.
- Excellent communication skills, both written and verbal, with a client-focused mindset.
What’s in It for You?
- Competitive salary of up to £45,000 + Bonus.
- Opportunity to work across both helpdesk support and exciting on-site project work.
- A collaborative, supportive team environment with a focus on professional development.
- Exposure to diverse clients and industries, offering varied and rewarding challenges.
- Ongoing training and certification opportunities to support your career growth.
Location
This role is based in Swindon, with opportunities to travel for on-site projects.
Ready to Join the Team?
If you’re a driven and skilled 3rd Line Support Engineer looking for your next challenge, we’d love to hear from you! Apply now to be part of a thriving MSP where your expertise will be valued, and your career can flourish.
3rd Line Support Engineer employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server, Active Directory, and VMware. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of complex technical issues you've resolved in previous roles. This will help you showcase your problem-solving skills and ability to work under pressure, which are crucial for a 3rd Line Support Engineer.
✨Tip Number 3
Research the company’s culture and values. Understanding their focus on client relationships and tailored IT solutions will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and the team dynamics, giving you an edge when preparing for your application.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 3rd Line Support Engineer, particularly within an MSP environment. Emphasise your skills with Microsoft technologies, virtualisation, and networking principles to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved complex technical issues in previous roles, and express your enthusiasm for working in a collaborative team.
Highlight Relevant Experience: In your application, focus on your hands-on experience with client infrastructure and project work. Detail any relevant certifications or training you've completed, especially those related to Microsoft technologies and disaster recovery strategies.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to engage with clients effectively. Use clear and concise language, and consider including examples of how you've provided exceptional customer service in past positions.
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, virtualisation tools, and networking principles. Bring specific examples of complex issues you've resolved in previous roles, as this will demonstrate your capability as a 3rd Line Support Engineer.
✨Emphasise Problem-Solving Abilities
Highlight your strong problem-solving skills during the interview. Share instances where you successfully tackled challenging technical problems under pressure, as this aligns with the role's requirements.
✨Demonstrate Client-Focused Mindset
Since the role involves direct client engagement, illustrate your excellent communication skills and client-focused approach. Discuss how you've provided exceptional customer service in past positions, ensuring clients feel valued and supported.
✨Research the Company Culture
Familiarise yourself with the company's values and culture before the interview. Understanding their collaborative and innovative environment will help you articulate how you can contribute to their team and align with their goals.
