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For Companies At a Glance
- Tasks: Join us as an Aftersales Administrator, handling customer enquiries and processing warranty claims.
- Company: Be part of a family-run business with over 20 years in the leisure industry.
- Benefits: Enjoy a supportive environment, competitive salary, company-branded workwear, and on-site parking.
- Why this job: This role offers teamwork, customer focus, and the chance to make a real impact.
- Qualifications: Previous experience in customer service and strong IT skills are essential.
- Other info: Flexibility required for Saturday mornings, with time off in lieu.
We are excited to recruit on behalf of our client, a well-established, family-run business with over 20 years in the leisure industry. We're looking for an experienced Aftersales Administrator to join their growing team. This is a fantastic opportunity to be part of a welcoming and customer-focused company that truly values expertise, dedication, and teamwork.
The Role
As an Aftersales Administrator, you will play a key role in ensuring customers receive excellent service for their vehicles. You will handle aftersales enquiries, manage bookings, process warranty claims, and work closely with internal teams to provide seamless support.
Key Responsibilities
- Acting as the first point of contact for aftersales enquiries
- Managing the workshop diary and booking in vehicles
- Processing warranty claims and liaising with manufacturers
- Preparing estimates, creating invoices, and updating records
- Working closely with workshop technicians, sales, and parts teams
What We Are Looking For
- Previous experience in an aftersales or customer service role is essential
- Strong IT skills, including proficiency in Excel
- Excellent communication and organisational skills
- Ability to multitask and prioritise workload effectively
- High attention to detail and a proactive approach
What’s on Offer
- A friendly and supportive working environment in a growing business
- Competitive salary based on experience
- Company-branded workwear provided
- On-site parking and company pension scheme
Working Hours
- 40 hours per week
- Flexibility required to cover Saturday mornings on a rota basis (time off in lieu available)
If you have the skills and experience for this role and want to be part of a fantastic team, we would love to hear from you.
Aftersales Warranty Customer Service employer: Talent Link Recruitment
Contact Detail:
Talent Link Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Warranty Customer Service
✨Tip Number 1
Familiarise yourself with the leisure industry and the specific aftersales processes related to vehicles. Understanding the common challenges customers face can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the aftersales and customer service sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Brush up on your IT skills, especially Excel, as this role requires strong proficiency. Consider taking a short online course to enhance your abilities and show your commitment to improving your skill set.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle specific aftersales scenarios. Think about examples from your past experience that showcase your problem-solving skills and attention to detail.
We think you need these skills to ace Aftersales Warranty Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in aftersales or customer service roles. Emphasise your strong IT skills, particularly in Excel, and showcase any relevant achievements that demonstrate your ability to multitask and prioritise effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job description, such as handling aftersales enquiries and processing warranty claims, and explain how your skills align with these responsibilities.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication and organisational skills. Provide examples of how you've successfully managed customer interactions or worked collaboratively with teams in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Talent Link Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in aftersales or customer service roles. Be prepared to share specific examples of how you've handled customer enquiries and resolved issues effectively.
✨Demonstrate Your IT Skills
Since strong IT skills are essential for this role, be ready to discuss your proficiency in Excel and any other relevant software. You might even want to mention any specific tasks you've accomplished using these tools.
✨Emphasise Your Organisational Skills
The ability to multitask and prioritise is crucial in this position. Prepare to talk about how you manage your workload and keep track of various tasks, especially in a busy environment.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions. Ask about their team culture, how they support employee development, or specifics about the aftersales process. This demonstrates your enthusiasm for the role.
