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For Companies At a Glance
- Tasks: Be the first point of contact for guests, creating memorable experiences.
- Company: Join Beaverbrook, a beautiful hotel dedicated to exceptional guest service.
- Benefits: Enjoy discounts, personal development support, and 28 days annual leave.
- Why this job: Perfect for those who love hospitality and want to make lasting impressions.
- Qualifications: Smart, presentable, with good organisational skills; hotel experience preferred.
- Other info: Flexible shifts, staff accommodation available, and a fun team environment.
The predicted salary is between 21000 - 30000 £ per year.
Do you love to provide an unforgettable and enchanting guest experience?
The Role
As our Receptionist you will be the first member of the team to meet our guests as they arrive at our beautiful hotel. You will help to create those enchanting moments which sets the tone for their visit, whether they have come for a dining experience or an overnight stay. You will also be the final person that they see, and your aim will be to give them a wonderful lasting impression that they will never forget. Our Receptionists will be on hand to help our guests in any way required during their visit, whether that's booking a dinner reservation or getting around on the Estate.
The Person
Our successful Receptionist will be smart, presentable and able to build rapport with people from all walks of life. You will have good planning and organisational skills and ideally have previous experience within the hotel industry. You will have a charming, hands on approach with a can-do attitude and your work ethic level will enable you to learn, in detail, the Estate's products and offerings.
Shift Pattern
This position will consist of 40 hours per week. The ideal candidate will be flexible, working any 5 days out of 7, especially during our busy period i.e. weekends. Working the following shifts: 07:00-15:30, 10:00-18:30 and 14:30-23:00. Having the flexibility to cover night shifts for holiday/absence where required (22:45-07:15).
Salary: £25,200 per annum plus tronc
Benefits
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £1000 for recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
- Staff Accommodation Available
Hotel Receptionist employer: Beaverbrook
Contact Detail:
Beaverbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the ins and outs of the estate, including dining options and local attractions, will help you engage with guests and answer their questions confidently.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll need to build rapport quickly with guests from diverse backgrounds. Role-playing scenarios with friends or family can help you feel more comfortable in real situations.
✨Tip Number 3
Showcase your flexibility and adaptability. Be prepared to discuss your availability for various shifts, especially weekends and nights, as this is crucial for the role. Highlight any previous experience in fast-paced environments.
✨Tip Number 4
Demonstrate your enthusiasm for guest service. Share examples of how you've gone above and beyond for customers in past roles. This will show that you have the right mindset for creating unforgettable experiences.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hotel industry, focusing on customer service skills and any previous roles that involved guest interaction. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've created memorable moments for guests in past roles, and express your enthusiasm for working at this particular hotel.
Showcase Your Soft Skills: In your application, emphasise your ability to build rapport with diverse individuals. Highlight your communication skills, charm, and can-do attitude, as these are crucial for a receptionist role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a receptionist position.
How to prepare for a job interview at Beaverbrook
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss how you prioritise responsibilities, especially during busy periods, and provide examples of how you've successfully handled similar situations in the past.
✨Dress to Impress
As a receptionist, first impressions matter. Dress smartly and presentably for your interview to reflect the professional image expected in the hotel industry. This will show that you understand the importance of appearance in hospitality.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult guests or managing reservations. Practising your responses will help you feel more confident and articulate during the interview.
