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- Tasks: Provide top-notch customer service at our Luton base, greeting and assisting passengers.
- Company: Join Harrods Aviation, a leader in the Private Aviation industry known for excellence.
- Benefits: Enjoy enhanced leave, staff discounts, health plans, and a full uniform provided.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: Customer service experience in hospitality is essential; a driving license is required.
- Other info: Flexible shifts covering 24/7 operations; initial training Monday to Friday.
Location: Luton
Salary: 26,993 per annum
Job Type: Full time, Permanent
Closing Date: Monday, 7th April 2025
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About The Role:
We are currently recruiting for a Front of House Porter (FoHP) to join our established, reputable team at our Luton base.
Key Responsibilities:
- Reporting to the Lead CSA, the FoHP is required to provide excellent customer service by working front of house and attending to our customers' needs.
- The FoHP will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation's passengers and crews.
- Duties will be delegated by a senior staff member, however, successful candidates will be expected to work under their own initiative and as part of a team.
- Working mainly at the FBO Reception and passenger drop off area, the FoHP greets and assists customers who are using our facilities.
- The FoHP must adopt a professional attitude at all times and provide customer service that is commensurate with the Harrods brand.
- They are required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.
- This can be a busy role and the successful candidate must be organised and able to co-ordinate and communicate with all other departments.
The Hours:
The successful applicant must be flexible and professional. The Luton base operates 24 hours per day, 7 days per week, 365 days per year. You will be required to work as part of a team covering a 24-hour operation, which will include working days, lates, weekends and bank holidays. This will normally be a 6 on 3 off shift pattern. The standard shift is 8 1/2 hours, with a 30 minute unpaid break (total 9 hours) and the average working week is 40 hours. There may be times where you may be requested to alter your shift hours to suit the needs of the business and note that it is a condition of your employment that you may comply with such reasonable request to work. Initial training will require a period working Monday to Friday.
The Successful Candidate:
The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team. Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5-star hospitality environment. Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential. Computer literacy would be an advantage. A full UK driving license is essential, as is holding the right to live and work in the UK. You will also need to have a 5-year checkable history in order to obtain an airport ID pass. Please note that we cannot provide VISA sponsorship for this role.
Benefits:
- Enhanced annual leave entitlements (pro-rated during first year, dependent on start date and shift pattern)
- Holiday Purchase Scheme
- Happy Birthday Day
- Harrods Retirement Savings Plan Foundation (Contributory Company Pension)
- Harrods Rewards Card (staff discount)
- BHSF Health Cash Plan
- Onsite Parking
- Full Uniform Provided
Please note the company is NOT able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Front of House Manager, Front of House Assistant, Receptionist may also be considered for this role.
Front of House Porter employer: Harrods Aviation
Contact Detail:
Harrods Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Porter
✨Tip Number 1
Familiarise yourself with the Harrods brand and its values. Understanding what sets Harrods Aviation apart in the private aviation industry will help you align your customer service approach with their expectations.
✨Tip Number 2
Highlight your adaptability and quick-thinking skills during any interactions. Given the dynamic nature of the role, showcasing examples from past experiences where you've successfully handled unexpected situations can make you stand out.
✨Tip Number 3
Demonstrate your teamwork abilities by discussing how you've collaborated with others in previous roles. The FoHP position requires working closely with various departments, so showing that you're a team player is crucial.
✨Tip Number 4
Prepare to discuss your customer service experience in a high-end environment. Since the role demands a high level of professionalism, sharing specific instances where you've delivered exceptional service will be beneficial.
We think you need these skills to ace Front of House Porter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Front of House Porter position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service experience, adaptability, and ability to work under pressure. Use specific examples from your past roles to demonstrate your suitability for the position.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality, particularly in high-pressure environments. Mention any relevant skills such as communication, organisation, and teamwork that are essential for this role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role representing the Harrods brand.
How to prepare for a job interview at Harrods Aviation
✨Showcase Your Customer Service Skills
As a Front of House Porter, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to high standards.
✨Demonstrate Flexibility and Adaptability
The role requires quick thinking and adaptability. Be ready to discuss situations where you've had to adjust to unexpected changes or challenges in a busy environment, showcasing your ability to remain calm under pressure.
✨Emphasise Teamwork and Communication
Since you'll be working closely with other departments, highlight your teamwork skills. Share examples of how you've effectively communicated and collaborated with colleagues to achieve common goals.
✨Exude Professionalism
Harrods Aviation values a professional attitude. Dress appropriately for the interview and maintain a courteous demeanour throughout. Be prepared to discuss how you embody professionalism in your work ethic and interactions.
