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- Tasks: Lead operations and drive financial success at a vibrant charity hospitality centre.
- Company: Join a well-established charity that supports inspirational organisations in a peaceful London setting.
- Benefits: Enjoy a competitive salary of c£70k plus benefits, with opportunities for growth.
- Why this job: Make a real impact while working in a supportive environment that values community and service excellence.
- Qualifications: Proven experience in hospitality management, strong leadership skills, and a passion for charitable work.
- Other info: Flexible hours available for informal chats about the role.
A wonderful opportunity has arisen for a Hospitality / Operations General Manager with this residential conference, events, retreats centre and a great place to stay when in London, a real urban oasis of peace in one of the busiest cities on the globe. Close by to the City of London, the charity has been established for an age or more and is utilised by some of the most inspirational charities and not-for-profit organisations who come to the facility and do great work. Seminars, Board Meetings, Training events, Consultations, Business Retreats and more beside. With 45 bedrooms and great food, it is a wonderful place to come and stay - just by the river Thames and ten minutes from Bank and Canary Wharf.
The General Manager will lead the charity's commercial and operational activities. This role is pivotal in driving the financial performance and service excellence of the facility ensuring that its commercial success generates the income to support the organisation's charitable objectives. The General Manager will oversee c60 staff and take the lead on:
- generating c£3m revenue annually;
- business development;
- profitability;
- guest satisfaction;
- operational excellence.
The successful candidate will be an energising, results-driven leader with a track record of delivering exceptional service in Hospitality while also championing the organisation's Christian ethos and values.
You will have:
- Proven track record of success in marketing, revenue generation, business development, and commercial management.
- Excellent leadership and people management skills with the ability to inspire, build trust and motivate teams.
- Excellent communication, negotiation, and stakeholder management abilities.
- Financial acumen with experience of managing budgets and driving profitability.
- Commitment to delivering high standards of service and guest satisfaction.
- High technical competency with key hospitality, finance and marketing systems.
- Willingness to lead by example in being able to be hands-on in supporting operational departments.
Additionally, you will be able to demonstrate:
- Significant experience in hospitality, events, or a related sector.
- Strong understanding of commercial operations and their alignment with broader organisational goals.
- Sensitivity to understand the not-for-profit sector and be able to balance commercial success with charitable objectives.
- Strong values aligned to the organisation's Christian ethos and able to support its Retreat Offerings and Community work.
We have an annual salary of c£70k + benefits available dependent upon experience and a full job description. For more information, e-mail us or call for an informal chat during the day or to request an out of hours conversation.
General Manager, Charity, Hospitality, London c£70k employer: Landmark Faith Recruiting Solutions Ltd
Contact Detail:
Landmark Faith Recruiting Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, Charity, Hospitality, London c£70k
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their Christian ethos and how it aligns with their operational goals will help you demonstrate your commitment during interviews.
✨Tip Number 2
Network within the charity and hospitality sectors. Attend relevant events or seminars to meet potential colleagues and stakeholders, which can provide insights into the organisation and its culture.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready to share specific examples of how you've driven profitability and guest satisfaction.
✨Tip Number 4
Research current trends in the hospitality and charity sectors. Being knowledgeable about industry challenges and opportunities will allow you to speak confidently about how you can contribute to the organisation's success.
We think you need these skills to ace General Manager, Charity, Hospitality, London c£70k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and operations management. Focus on achievements that demonstrate your ability to drive revenue, manage teams, and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of the charity's mission and values. Emphasise your commitment to balancing commercial success with charitable objectives.
Highlight Relevant Experience: In your application, be specific about your previous roles in hospitality or related sectors. Include examples of how you've successfully managed budgets, led teams, and improved guest satisfaction.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've inspired and motivated teams in past positions. Mention any relevant training or development initiatives you have implemented.
How to prepare for a job interview at Landmark Faith Recruiting Solutions Ltd
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team of around 60 staff. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past. Highlight any specific achievements that demonstrate your ability to drive results.
✨Understand the Charity's Mission
Familiarise yourself with the charity's ethos and values, especially its Christian foundation. During the interview, express your alignment with these values and how you can contribute to their mission while ensuring commercial success.
✨Demonstrate Financial Acumen
The role requires strong financial management skills. Be ready to discuss your experience with budgeting, revenue generation, and profitability. Prepare to share specific examples of how you've successfully managed finances in previous roles.
✨Prepare for Operational Excellence Questions
Expect questions about operational management and guest satisfaction. Think of scenarios where you've improved service delivery or operational processes. Show that you understand the importance of balancing commercial success with high standards of service.
