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- Tasks: Lead a dynamic team in managing aftersales operations and improving customer satisfaction.
- Company: Join a well-renowned dealership group known for its excellence in service.
- Benefits: Enjoy a competitive salary and the chance to work with a fantastic brand.
- Why this job: Be part of a vibrant culture that values relationship building and personal growth.
- Qualifications: Extensive experience in aftersales management within a UK dealership is essential.
- Other info: Only candidates who meet the requirements will be contacted within 48 hours.
The predicted salary is between 36000 - 60000 £ per year.
Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, a well-renowned dealership group in the area.
For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
You will be in charge of a large team and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.
The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions.
You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background.
If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers and can improve CSI results.
If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package.
Due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients' requirements. If you have not heard back from us within 48 hours, please consider your application unsuccessful.
It is very important to include correct contact details, so we can contact you regarding the application made!
We wish you the best of luck!
Aftersales Manager employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Research the specific dealership group you are applying to. Understand their values, customer service standards, and any recent news or achievements. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and improving sales performance. Use specific examples that highlight your problem-solving skills and ability to motivate staff, as these are crucial for the Aftersales Manager role.
✨Tip Number 4
Showcase your understanding of KPIs and how you have used them to drive results in past roles. Be ready to explain how you would apply this knowledge to enhance the aftersales department's performance at the dealership you're applying to.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in managing a Service/Aftersales department. Include specific examples of how you've controlled WIP, warranty, and debtors in previous roles.
Craft a Compelling Cover Letter: In your cover letter, emphasise your dynamic leadership style and ability to command respect within a team. Mention your experience with KPIs and motivational techniques that have led to improved sales performance.
Showcase Relationship Building Skills: Demonstrate your fantastic relationship-building skills with customers in your application. Provide examples of how you've improved customer satisfaction index (CSI) results in past positions.
Double-Check Contact Details: Ensure that your contact details are correct and up-to-date. This is crucial as the company will need to reach you regarding your application status.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to command respect and motivate others.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs relevant to the aftersales department. Be ready to discuss how you have monitored and improved these metrics in previous roles. This shows that you not only understand the business but also know how to drive results.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of challenges you've faced in aftersales management and how you resolved them. This will illustrate your critical thinking skills and your ability to take responsibility for decisions and actions.
✨Build Rapport with Interviewers
Since relationship building is key in this role, make an effort to connect with your interviewers. Show genuine interest in their experiences and the company culture. This can help you stand out as a candidate who values collaboration and communication.
