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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide support during out-of-hours shifts.
- Company: Join a reputable public sector client based in Lincoln, dedicated to serving the community.
- Benefits: Enjoy flexible part-time hours and the potential for a permanent position.
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: Previous customer service experience is preferred; great communication skills are essential.
- Other info: This role offers a chance to grow within a stable organisation.
Our public sector client based in Lincoln has an exciting opportunity for an experienced Customer Advisor to join their team as soon as possible!
The role will be temporary, lasting until the end of June 2025 initially and does also have the potential to go permanent depending on performance and needs of the business.
This is a part time opportunity, working 20 hours per week.
Out of Hours Customer Advisor employer: Barker Ross Group
Contact Detail:
Barker Ross Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Customer Advisor
✨Tip Number 1
Familiarise yourself with the public sector and its unique challenges. Understanding the specific needs and expectations of public sector clients can give you an edge during interviews.
✨Tip Number 2
Highlight your experience in customer service, especially in out-of-hours roles. Be ready to discuss how you've handled difficult situations or provided exceptional service outside of regular hours.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about scenarios where you had to think on your feet or resolve conflicts, as these are crucial in a customer advisor role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what the hiring managers are looking for, which can help you tailor your approach.
We think you need these skills to ace Out of Hours Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of the Out of Hours Customer Advisor position. Tailor your application to highlight relevant experience.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in out-of-hours roles. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the public sector. Mention why you are a good fit for the team and how your previous experience aligns with the needs of the business.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Barker Ross Group
✨Understand the Role
Make sure you have a clear understanding of what an Out of Hours Customer Advisor does. Familiarise yourself with the specific responsibilities and challenges of the role, as well as the public sector environment.
✨Showcase Your Experience
Prepare to discuss your previous customer service experience in detail. Highlight any relevant roles where you've dealt with customers outside of regular hours or in high-pressure situations.
✨Demonstrate Flexibility
Since this is a part-time role, be ready to talk about your availability and how you can adapt to the needs of the business. Employers appreciate candidates who are willing to be flexible with their hours.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
