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- Tasks: Assist customers with inquiries and manage calls in a dynamic environment.
- Company: Join a vibrant team partnered with a fantastic client focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, monthly bonuses, and excellent perks in a hybrid role.
- Why this job: Be part of a supportive culture that values your input and offers growth opportunities.
- Qualifications: Must have at least 6 months of contact centre experience and strong communication skills.
- Other info: This role is hybrid; ensure you can commute to Hale before applying.
This role is Hybrid based in the Hale office, please check that you can commute to Hale in advance of application. We’re currently looking for multiple enthusiastic Customer Service Agents who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
- Salary: £24k + Bonus paid monthly + excellent benefits
Must have at least 6 months Contact centre experience.
Key Responsibilities:
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer interactions
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Decent I.T skills
- Excellent time management
Customer Service Agent employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description. If you have experience with similar systems, be ready to discuss how your skills can transfer to their platform.
✨Tip Number 2
Prepare examples of how you've effectively managed customer complaints in the past. Highlight your problem-solving skills and your ability to remain calm under pressure, as these are crucial for a Customer Service Agent.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your personal approach to customer service with theirs will show that you're a great fit for their team.
✨Tip Number 4
Practice your verbal communication skills. Since this role involves a lot of phone interaction, being articulate and clear in your speech will help you stand out during any interviews or assessments.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Agent position. Tailor your application to highlight your relevant experience in customer service and administration.
Highlight Relevant Experience: Make sure to emphasise your previous contact centre experience in your CV and cover letter. Provide specific examples of how you've handled customer enquiries, complaints, and used CRM systems effectively.
Show Enthusiasm: Express your passion for customer service in your application. Use positive language to convey your enthusiasm for helping customers and improving their experience, as this is a key aspect of the role.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a Customer Service Agent.
How to prepare for a job interview at Cactus Search
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with CRM Systems
Since knowledge of CRM systems is essential for this role, take some time to research common CRM platforms. If you have experience with any specific systems, be ready to discuss how you've used them to manage customer interactions effectively.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might encounter, such as handling complaints or tracking orders. Prepare responses that showcase your problem-solving skills and your ability to remain calm and professional under pressure.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the company's customer service processes or team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
