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For Companies At a Glance
- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation and 15 years of success.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus more!
- Why this job: Be part of a customer-focused team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health resources.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the financial services industry, especially consumer finance. Understanding the market trends and customer needs will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you build confidence in discussing loan processes and customer interactions, which are crucial for a Customer Account Manager.
✨Tip Number 3
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your customer service skills and ability to work towards targets. Being able to articulate these stories will make you stand out as a candidate who aligns with Evlo's values.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-focused approach. Mention specific examples of how you've successfully built rapport with customers in previous roles.
Highlight Relevant Skills: In your application, emphasise your teamwork abilities, self-development initiatives, and experience working with targets. These are key attributes that Evlo is looking for in a Customer Account Manager.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Everyday Loans
✨Showcase Your Customer Focus
During the interview, emphasise your customer-centric approach. Share specific examples of how you've successfully managed customer relationships in the past, highlighting your ability to understand their needs and provide tailored solutions.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations and ensure you convey your confidence when speaking about your experiences.
✨Highlight Teamwork Experience
Evlo values teamwork, so be ready to discuss instances where you've collaborated effectively with colleagues. Mention any projects or initiatives where your contribution helped achieve a common goal, showcasing your ability to work well within a team.
✨Prepare for Target-Driven Questions
As the role involves working with targets, think of examples where you've met or exceeded goals in previous positions. Be ready to discuss your strategies for achieving targets and how you stay motivated to reach them.
